Jovani Hernandez
Rochester,MN
Summary
I am a full time student at Mayo High School.
I maintain excellent grades.
Dynamic and detail-oriented professional with extensive experience at Famous Dave’s Barbecue, excelling in customer service and order accuracy. Recognized for enhancing customer satisfaction through efficient order processing and effective communication. Proven ability to handle cash transactions and maintain a clean workspace, ensuring a positive dining experience.
Overview
1
1
year of professional experience
Work History
To Go Specialist/host/busser/greeter
Famous Dave’s Barbecue
11.2023 - 12.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Increased repeat business by consistently providing friendly and attentive service.
Education
General Studies -
Mayo High School
Rochester, MNSkills
- Customer service
- Order accuracy
- Time management
- Cash handling
- Attention to detail
- Phone etiquette
- Goal oriented
- Flexibility
- Cleanliness
- Detail-oriented
- Efficient packaging
- Money handling
- Payment processing
- Bill computation
- Teamwork
- Reliability
- Customer satisfaction
- Active listening
- Task prioritization
- Self motivation
- Professionalism
- Time management abilities
- Adaptability
- Portion control
- Professional demeanor
Timeline
To Go Specialist/host/busser/greeter
Famous Dave’s Barbecue
11.2023 - 12.2024
General Studies -
Mayo High School
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