Lauryn Carter
St. George
Summary
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Overview
8
8
years of professional experience
Work History
To Go Specialist/ Host / Busser/ Silverroller
Longhorn Steakhouse
St. George, Utah
09.2023 - Current
- Answer phone calls in a timely manner
- Maintain a clean dining room
- Manage a waitlist
- Seat guests effectively
- Assist with take out orders
- Help run out food when needed
- Quickly roll out silverware
- Streamlined order processing for efficient to-go service delivery.
- Coordinated with kitchen staff to ensure timely preparation of to-go meals.
- Implemented system for tracking orders, improving accuracy and customer satisfaction.
- Enhanced customer experience through effective communication and personalized service.
- Led initiatives to optimize packaging processes, reducing waste and cost.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Host
Olive Garden Restaurant
Provo, UT
10.2024 - 05.2025
- Welcomed and seated guests, optimizing dining flow and enhancing customer experience.
- Managed reservation system, ensuring accurate bookings and efficient table turnover.
- Coordinated with kitchen staff to communicate guest needs and dietary requirements effectively.
- Trained new hosts, fostering teamwork and maintaining high service standards.
To Go Specialist
Chili's
Orem, Utah
05.2023 - 08.2023
- Trained new employees
- Highest rating in To Go
- Less than 10% GWAP (Guests with a problem)
- Placed takeout orders
- Packaged takeout orders
- Food Run/Expo when slower in takeout/ as needed
Crew Member
McDonald's
Portland, St. George, Orem, Oregon, Utah
01.2019 - 05.2023
- Trained a new employees (average 1 employee a week for 4 hours)
- 80 cars hourly average
- Resolved customer complaints effectively
- Kept an accurate till count
- Perfect attendance award
Education
Associate of General Studies -
Brigham Young University Idaho
Idaho04-2022
Bachelor’s Degree - Finance
Utah Valley University
Utah01-2025
Skills
- Excell
- Cash handling (using a till)
- Customer service
- Calculus level math
- Money handling
- Service prioritization
- Maintaining a floor plan in a restaurant
- Maintaining a waiting list
- Food Running
- Bussing
- Phone etiquette
- Strong multitasking
- Detail-oriented
Timeline
Host
Olive Garden Restaurant
10.2024 - 05.2025
To Go Specialist/ Host / Busser/ Silverroller
Longhorn Steakhouse
09.2023 - Current
To Go Specialist
Chili's
05.2023 - 08.2023
Crew Member
McDonald's
01.2019 - 05.2023
Associate of General Studies -
Brigham Young University Idaho
Bachelor’s Degree - Finance
Utah Valley University