Katie mae Curl
Daytona Beach,FLORIDA
Summary
Proven leader in customer service and team collaboration, I significantly enhanced guest satisfaction and operational efficiency. Skilled in multitasking and effective time management, I drove improvements in service quality and inventory management, resulting in increased repeat business and reduced overhead costs.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2025
2025
years of professional experience
Work History
Host, Busser, Togo Specialist
Olive Garden
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Delivered pick-up and curbside orders to guests.
- Advised customers about special offerings and menu items to help drive sales.
Banquet Server
Spruce Creek Country Club
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Arranged linens and table settings according to seating plan and event theme.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
Catering Team Leader
Cranes Roost
08.2022 - 11.2024
Assistant Manager
Cranes Roost
06.2016 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Highschool
Richard Milburn
Daytona Beach, FL2014
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Event planning assistance
- Customer engagement
- Effective multitasking
- Interactive communication skills
Information
Email- maekatie25@yahoo.com
Personal Mobile- 3863019950
Professional reference- Joseph Alan 3868728468
Personal refrence- Sarina Jamerson 2603770119
Timeline
Catering Team Leader
Cranes Roost
08.2022 - 11.2024
Assistant Manager
Cranes Roost
06.2016 - 11.2024
Host, Busser, Togo Specialist
Olive Garden
Banquet Server
Spruce Creek Country Club
Highschool
Richard Milburn
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