Tkeya Skeete
Brooklyn,NY
Summary
Customer service and operational management experience across multiple roles, with strengths in scheduling coordination, team training, and priority management. Deliver empathetic support while maintaining consistent service standards and documentation. Improve day-to-day workflow efficiency through clear processes and coordinated staffing.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Associate Banker
J.P. Morgan Chase
Brooklyn, NY
10.2024 - Current
- Welcomed visitors at reception, managed the flow in a fast-paced setting, and created an organized experience.
- Coordinated appointments, handled schedule changes, and kept client records accurate through careful detail review.
- Answered high-volume phone calls, addressed inquiries, and directed callers to appropriate resources.
- Built trusted relationships through active listening, professionalism, and calm support.
- Explained digital tools and self-service options to improve efficiency and access.
Assistant Manager
Aeropostale
Brooklyn, NY
11.2023 - 06.2025
- Coordinated team activities to ensure smooth workflow and efficient daily operations in a fast-paced environment.
- Assisted with scheduling, staffing, and task assignments to support efficiency and service quality.
- Resolved customer concerns with empathy and professionalism, enhancing overall customer satisfaction.
- Maintained organized records of operational activities to enhance accessibility. and monitored operations to uphold company standards and improve operational compliance.
Staffing Supervisor
American Eagle
Brooklyn, NY
10.2021 - 12.2022
- Coordinated scheduling and staffing plans to enhance operational flow.
- Balanced payroll priorities with business needs to maintain budget integrity.
- Coached team members to foster accountability and clarify performance expectations.
Sales Lead
American Eagle
Brooklyn, NY
10.2021 - 12.2022
- Delivered fast, customer-focused service in a high-volume environment while managing multiple priorities.
- Delivered strong customer service in high-traffic setting while balancing multiple priorities.
- Trained team members and guided service delivery to maintain consistent quality.
- Trained team members and guided service delivery to ensure consistent quality.
- Coordinated daily operations through opening, closing, and team tasks.
Manager of Operations
Forever 21
Brooklyn, NY
01.2017 - 11.2021
- Managed staffing needs and workflow to ensure smooth daily operations in a fast-paced retail environment.
- Coordinated schedules and administrative tasks to align with business priorities.
- Assisted with hiring, training, and development of team members.
- Facilitated clear communication to enhance operational efficiency across teams.
Education
Associates in Arts -
Borough of Manhattan Community College
Advanced Regents Diploma -
Queens High School for Information, Research & Technology
Skills
- Appointment coordination
- Front desk operations
- Phone and email management
- Data entry
- Fast-paced multitasking
- Customer service
- Conflict resolution
- Team collaboration
- Microsoft Office proficiency
- Empathy and compassion
- Patient communication
Certification
- Certifications (In Progress):, EKG Certification Expected October 2026, Telemetry Certification Expected December 2026
Timeline
Associate Banker
J.P. Morgan Chase
10.2024 - Current
Assistant Manager
Aeropostale
11.2023 - 06.2025
Staffing Supervisor
American Eagle
10.2021 - 12.2022
Sales Lead
American Eagle
10.2021 - 12.2022
Manager of Operations
Forever 21
01.2017 - 11.2021
Associates in Arts -
Borough of Manhattan Community College
Advanced Regents Diploma -
Queens High School for Information, Research & Technology