Tkeyah Anderson
Kosciusko,MS
Summary
Knowledgeable Remote Customer Service Agent with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Alorica
04.2025 - 06.2025
- Managed customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Maintained compliance with company policies and industry regulations during all customer interactions.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Service Representative
AT&T
10.2024 - 04.2025
- Resolved customer inquiries, ensuring prompt and effective solutions to enhance satisfaction.
- Coordinated service logistics, optimizing operations for improved efficiency and responsiveness.
- Analyzed service processes, identifying areas for improvement to enhance productivity.
- Trained new staff on company policies, procedures, and customer interaction techniques.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Accepted payments and updated accounts with latest information.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
CUSTOMER SERVICE REPRESENTATIVE AGENT
ASI- GE Appliances
07.2021 - 06.2024
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Met customer call guidelines for service levels, handle time and productivity
- Answered average of 25 or more calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
SALES ASSOCIATE
Walmart
12.2018 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
Education
DIPLOMA -
Kosciusko Senior High School
Kosciusko, MS05.2011
Skills
- Upbeat and Positive Personality
- Customer Service and Assistance
- Responding to Difficult Customers
- Call Documentation
- Calm and Professional Under Pressure
- Call Control
- Strong Telephone Etiquette
- Appointment Scheduling
- Payment Processing
- Multitasking Capability
- Product knowledge
- Excellent communication
Additional Information
60 words per minute, Great customer service experience, Positive attitude and friendly
Timeline
Customer Service Agent
Alorica
04.2025 - 06.2025
Service Representative
AT&T
10.2024 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE AGENT
ASI- GE Appliances
07.2021 - 06.2024
SALES ASSOCIATE
Walmart
12.2018 - 02.2020
DIPLOMA -
Kosciusko Senior High School
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