Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tkeyah Foy

Miramar,FL

Summary

Motivated and leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Elegant Beauty Supplies Superstores
10992 Pembroke Rd Miramar Fl 33025
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

CareerSource Broward
Fort Lauderdale, Florida
12.2022 - 05.2023
  • Handled customer inquiries, payments and service requests
  • Met personal, team and company goals in customer service environment
  • Enhanced customer satisfaction with fast, knowledgeable service.

Cashier

Hungry Howie's Pizza & Subs
Hollywood, Florida
01.2021 - 07.2021
  • Informed customers of promotions and special offers to increase sales
  • Bagged, boxed or wrapped products for customers
  • Engaged customers in pleasant conversation while completing cash register transactions.

Education

GED -

Dave Thomas East Education Center
Florida
08.2023

Skills

  • Customer Assistance
  • Customer Service
  • Cash Handling
  • Microsoft Word & Excel
  • Product Sales
  • Store maintenance
  • Product Education

Timeline

Customer Service Representative

Elegant Beauty Supplies Superstores
09.2024 - Current

Customer Service Representative

CareerSource Broward
12.2022 - 05.2023

Cashier

Hungry Howie's Pizza & Subs
01.2021 - 07.2021

GED -

Dave Thomas East Education Center
Tkeyah Foy