Tkeysha Tickell

• Created a social media account that generated over 200K followers in less than 3 months.
• Created content for websites, blogs, and social media accounts to increase visibility and engagement.
• Edited manuscripts, press releases, and other documents to ensure accuracy and clarity.
• Generated ideas for new stories or topics to write about.
• Reviewed existing content to identify opportunities for improvement or updates.
• Produced videos by writing scripts, editing, and posting final creative.
• Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
• Monitored analytics and metrics to evaluate the performance of campaigns.
• Optimized content for SEO purposes.
• Researched trending topics related to the target audience.
• Scheduled posts daily across all social media channels.
• Wrote fiction prose, short stories, personal essays or descriptive analyses.
• Reviewed user feedback and comments to improve content quality.
• Brainstormed ideas for new video concepts and stories.
• Generated reports regarding the success of social media initiatives.
• Edited videos using Adobe Premiere Pro software according to established standards.
• Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.

DEPARTMENT OF NAVY

SUPERVISOR: RICHARD OSGOOD

EMAIL: RICHARD.J.OSGOOD.CIV@US.NAVY.MIL/PHONE: (912) 573-2629

• Research, create, and execute trainings for all electrical jobs on both guided and ballistic missile nuclear-powered submarines.
• Develop, implement, and administer detailed training using visual aids, mock-ups, videos, hand-outs and more based on Long Range Training Plans, Safety Flashes, Job Analysis, Critiques, Problem areas, Refreshers, and on an "As-Needed" basis to maintain employees qualifications.
• Perform and execute all training following all command instructions, department instructions, current JFMM rev, Sub Safe manuals, Submarine Maintenance Standards, Chapter 244, Chapter 300, shop-specific qualifications, etc.
• Research information from multiple sources to ensure course text is accurate, up-to-date, and approved.
• Identify needs and create specific training tailored to individual needs.
• Communicate with Quality Assurance Supervisors for guidance when necessary.
• Maintain qualifications and records for every employee which includes Trade Skills Guide, PQS 301, Training certifications, medical records, schooling, etc.
• Execute the delivery of training in a judgement-free classroom setting where people with little to no experience are comfortable asking questions.
• Monitor quarterly training completion for Code 333 employees and verify that each employee has completed his/her training before to due date.
• Coordinate with all of Code 100 to ensure all training needs are met which includes carefully monitoring e-mails for any missing trainings, requirements, or flashes.
• Consult General Foreman on the most effective ways to perform jobs based on lessons learned and new findings.
• Coordinate with engineers, planners, subject matter experts, apprentice administrators, training leaders, training instructors, supervisors, military personnel, and many more to complete day-to-day tasks as a training leader, work leader and shop stand-in supervisor.
• Perform daily audits in TRFIS on qualifications, accreditations, and "expiring soon" dates to assign all necessary work and non-work center trainings and classes.
• Schedule, update and monitor assigned trainings for each employee via TRFIS application.
• Update each employee's qualification records in TRFIS via batch or employee maintenance.
• Constantly identifying the requirements, standards, and procedures of TRF while making sure that employees are meeting these conditions.
• Informing employees via in-person, job board, and calendar reminders of upcoming training and medical appointments as well as the importance of attending these appointments.
• Regularly reminding the code of the negative effects that non-attendance has on both qualifications and schedule.
• Assessing the effectiveness of each training by reviewing the employees' test answers, questions asked, and work performance.
• Identifying training needs with upper management and subject matter experts for the best Plan of Action, inputs, correctness, and likeness.
• Incorporate lessons learned, rework, and any noticed problems into weekly or daily training sessions, as needed.
• Research and determine availability of training courses while minimizing conflict with the code's workload, planned overtime, apprentice schooling, and any scheduled sick or annual leave while scheduling personnel.
• Liaison between NRMD Radiation Health Officers and code 333 personnel to coordinate and schedule all radiation and limited radiation training and ensure medical surveillances and qualifications remain up-to-date.
• Administer and follow the commands Apprenticeship Training Program while constantly communicating with the apprenticeship's specialist and program administrator.
• Develop and maintain individual shop records for each Code 333 personnel including but not limited to PQS qualification cards, safety qualifications, On-the-job learning apprentice record, training rosters, certificates, and more.
• Ensure each personnel is adequately trained, certified, qualified, and licensed while maintaining accurate records.
• Ensure records are stowed, locked, and/or destroyed in accordance with TRF Instructions.
• Perform safety refresher trainings on important non-work center programs such as All Hands, Electrical Safety, Hazardous Material, Asbestos, Confined Space Entry, Personal Protective Equipment, etc.
• Provide first-level computer technical support whenever an employee has any computer problems.
• Became a Flank Speed champion specialist to assist command in the smooth transition to Flank Speed Outlook, as well as train personnel on how to use Microsoft Teams.
• Utilize the ATIS system when needing any engineering drawings or tech manuals.
• Tutored employees on how to follow submarine maintenance standards (MS) when necessary to perform a job.
• Coordinate daily with all production code supervisors, work leaders, planners, project managers, and Ships Force to organize, facilitate, and complete jobs and projects.
• Organize goals, formulate objectives, determine priorities, and recognize opportunities to accomplish training objectives.
• Perform business management duties, such as maintaining records or files, preparing reports, or ordering supplies or equipment.
• Diagnose malfunctioning systems, apparatus, or components, using test equipment and hand tools to locate the cause of a breakdown and correct the problem.
• Ensure all trainings are organized, professional, and can be presented in front of the Command's Captain.
• Test electrical systems or continuity of circuits in electrical wiring, equipment, or fixtures, using testing devices, such as ohmmeters, voltmeters, or oscilloscopes, to ensure compatibility and safety of the systems.
• Perform quality control inspections to generate formal reports that evaluate the cause, corrective action, and recommended future preventative action for electrical system outages and component failures.
• Voluntary Protection Program (VPP) Safety Committee Member that performs monthly inspections to ensure that shops are maintaining all safety guidelines, which includes walk-throughs, meetings, reports, and corrective safety actions.
• Complete the limited radiation class and joined the Thermoluminescent Dosimeter (TLD) program and ensure that other employees are properly following the strict regulations of the program.
• Train employees on how to use proper electrical testing equipment such as Voltmeter, Multimeter, Megohmmeter, Black Band Testing, Phase Sequencing Meter, 8600 testing meter, etc. to test, troubleshoot, and repair electrical equipment.
• Train employees on the general knowledge of submarine mechanical and electrical components.
• Conduct research to develop authoritative information and trainings for all personnel.
• Coach employees through the Controlled Work Packaging Process such as Quality Auditors requirements inherent to the procedure, material handling procedures, establishing temporary controlled work area, disassembly and inspection criteria, new material inspection criteria and installation procedures, etc.
• Teach mechanics how to read blueprints, schematic readings, and assembly drawings to determine the location of wiring or equipment, to ensure he/she is working on the proper equipment, and assist in troubleshooting.
• Electrician Apprentice (December 2015 – December 2019)
• Provide overall supervision to the Code 333 electrical mechanics.
• Attend morning and afternoon supervisor meetings to communicate production goals and priorities to ensure submarine depart on schedule.
• Conduct interviews and meetings with upper management to address any problems or changes.
• Complete a daily ship check and review job packages prior to assigning jobs to mechanics to ensure TRF guidelines are met.
• Ensure each mechanic has the correct and current qualifications prior to assigning and performing any work or evolution.
• Review packages and work after mechanic completion to ensure guidelines are met and correct prior closing out a job or turning job over to the next shift supervisor.
• Ensure each job and package is 100% correct and ready for an audit at all times.
• Complete daily employee detail sheets of jobs worked, trainings, and/or any leave taken.
• Assign jobs according to production needs and priority sheet.
• Reviewing Ship Superintendent Reports and Production Notes daily to properly prepare for production success.
• Communicate daily with all production code employees and military personnel to ensure smooth flowing of production jobs.
• Monitor the whereabouts of 42 employees at all times in the event of an emergency.
• Ensure all personnel is properly trained and briefed before independently operating hazardous shop equipment and machinery.

DEPARTMENT OF NAVY - TRIDENT REFIT FACILITY

SUPERVISOR: TIMOTHY WOLFE

EMAIL: TIMOTHY.C.WOLFE10.CIV@US.NAVY.MIL/PHONE: (912) 573-3341

• First-level point of contact for all apprentice needs and questions
• Coordinated with supervisors and leaders from all codes to stay up-to-date on the status of each apprentice.
• Create bulletins, articles, speeches, social media posts, and pamphlets for all Department of Navy events.
• Use Excel, Access, Word, and several internal software programs to enter in apprentice hours, create audits, complete forms, and many other apprenticeship program duties.
• Monitor each apprentice individually to ensure he/she has maintained a satisfactory report and is submitting all hours and forms necessary for graduating.
• Process and prepare documents such as audits for incomplete apprentice hours, forms needed for oncoming apprentice groups, and graduation records needed for completing the program.
• Enter the On-The-Job Training Logs, Progress Reports, and Appraisals for each apprentice daily.
• Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
• Communicate with employees, supervisors, and apprentices to fix any problems, answer questions, and disseminate or explain information.
• Create social media videos for upcoming hiring events.
• Coordinate job fairs and graduating ceremonies.
• Contact the Department of Labor and Veteran Affairs to process student information.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• (THIS WAS A 12 MONTH TEMPORARY ARRANGEMENT DUE TO ME BEING PREGNANT AND NOT BEING ALLOWED ON THE SUBMARINES)

• Managing 50-100 incoming and outgoing daily calls for coverage, enrollment, ordering medications, claim statuses, and many other duties.
• Perform audits on recorded calls to ensure employees are following all HIPPA and healthcare guidelines.
• Provide the highest level of customer service, striving for first-contact resolution while maintaining excellent average handling call times and quality feedback reports from auditors and supervisors.
• Liaison between Doctor, Lawyers and Pharmacists on controlled medication distribution and policy status for worker compensation patients.
• Liaison between Doctor, Lawyers and Pharmacists on controlled medication distribution and policy status for worker compensation patients
• Coordinate and ensure services are covered under insurance while talking to patients about their deductibles, co-payments, and authorizations.
• Review and research insurance policy terms, coverage and claims with pharmacist and doctors' office and provide guidance to patients about medication coverage.
• Ensure patients are equipped with the best advice.
• Identify and empathetically address patient concerns and resolve patients' service or billing complaints. If necessary, escalate appropriately.
• Constantly researched insurance coverage for all healthcare plans to ensure that my patients were receiving the best care possible.

• Troubleshoot all apple devices including iPhones, iPads, iPods, and AppleTV's.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Maintain an excellent quality assurance report from auditors and supervisors on all answered calls.