T Kia Anderson
Katy,TX
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early to get deadline-oriented jobs complete.
Overview
8
8
years of professional experience
Work History
Customer Support Claims Specialist
Beacon Hill
2022.05 - Current
- Maintained and managed customer files and databases.
- Served customer account and technical needs across 60+ daily calls, consistently meeting productivity and quality targets.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Updated and maintained customer information, documents and records.
- Excellent communication skills, both verbal and written
- Educated customers about billing, payment processing and support policies and procedures
Warehouse Lead
DB Schenker
2021.03 - 2022.03
- Organized store items in orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Processed inbound and outbound stock, materials, receiving, packing to assure customer satisfaction and quality assurance
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained top performance standards while working in hot warehouse environment.
Customer Service and Warehouse
PPL Motorhomes
2019.01 - 2020.12
- Communicated with customers via phone or in person to provide information about products or services, received or transmit orders, returned, re-ordered, or canceled
- Provide positive, environment, professionalism, friendly attitude, and problem-solving solutions to assure quality assurance was priority
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
Warehouse Worker
Advanced Auto Parts Distribution
2016.06 - 2019.01
- Served customers by selling products and meeting customer needs
- Answered customers' questions about products, prices, availability, or credit terms
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintained patient records in compliance with security regulations
- Investigated insurance claims denials and appeals
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
CSHS
Crystal Springs, MS08.2015
Skills
- Customer Service Excellence
- Multitasking and Prioritization
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Strong Analytical and Problem Solving Skills
- Quality Assurance
- Shipping and Receiving
- Material Handling
- Order Fulfillment
Timeline
Customer Support Claims Specialist
Beacon Hill
2022.05 - Current
Warehouse Lead
DB Schenker
2021.03 - 2022.03
Customer Service and Warehouse
PPL Motorhomes
2019.01 - 2020.12
Warehouse Worker
Advanced Auto Parts Distribution
2016.06 - 2019.01
High School Diploma -
CSHS
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