Kali Jack
Los Angeles,CA
Summary
.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
- Claims & Customer Care Specialist
Pacorini USA
08.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed policies to increase accuracy and resolution of customer care department.
- Used exceptional communication to connect with customers, assess needs, and present solutions.
- Modified, updated and processed existing policies.
Student Account Coordinator
Dillard University Business and Finance Office
02.2022 - 07.2023
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Developed and documented collection procedures and policies to comply with government regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Customer Service Representative
Teleperformance USA
05.2021 - 01.2022
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
Medical Insurance Analyst
Highland Clinic
01.2020 - 04.2021
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Managed large volume of medical claims on daily basis.
- Monitored and updated claims status in claims processing system.
- Verified patient insurance coverage and benefits for medical claims.
Education
Bachelor of Science - Social Work
Dillard University
New Orleans 05-2022
High School Diploma -
C. E. Byrd Hugh School
Shreveport, LA05-2017
Skills
- Customer service excellence
- Quality assurance
- Payment processing
- Email correspondence
- Call logging
- Complaint handling
- First call resolution
- Customer relations
- Call center experience
- Claims monitoring
Timeline
- Claims & Customer Care Specialist
Pacorini USA
08.2023 - 12.2023
Student Account Coordinator
Dillard University Business and Finance Office
02.2022 - 07.2023
Customer Service Representative
Teleperformance USA
05.2021 - 01.2022
Medical Insurance Analyst
Highland Clinic
01.2020 - 04.2021
Bachelor of Science - Social Work
Dillard University
High School Diploma -
C. E. Byrd Hugh School
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