Summary
Overview
Work History
Education
Skills
Timeline
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Kali Jack

Los Angeles,CA

Summary

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Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

- Claims & Customer Care Specialist

Pacorini USA
08.2023 - 12.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed policies to increase accuracy and resolution of customer care department.
  • Used exceptional communication to connect with customers, assess needs, and present solutions.
  • Modified, updated and processed existing policies.

Student Account Coordinator

Dillard University Business and Finance Office
02.2022 - 07.2023
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Developed and documented collection procedures and policies to comply with government regulations.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Customer Service Representative

Teleperformance USA
05.2021 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved customer inquiries and complaints quickly.

Medical Insurance Analyst

Highland Clinic
01.2020 - 04.2021
  • Paid or denied medical claims based upon established claims processing criteria.
  • Responded to correspondence from insurance companies.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Used administrative guidelines as resource or to answer questions when processing medical claims.
  • Managed large volume of medical claims on daily basis.
  • Monitored and updated claims status in claims processing system.
  • Verified patient insurance coverage and benefits for medical claims.

Education

Bachelor of Science - Social Work

Dillard University
New Orleans
05-2022

High School Diploma -

C. E. Byrd Hugh School
Shreveport, LA
05-2017

Skills

  • Customer service excellence
  • Quality assurance
  • Payment processing
  • Email correspondence
  • Call logging
  • Complaint handling
  • First call resolution
  • Customer relations
  • Call center experience
  • Claims monitoring

Timeline

- Claims & Customer Care Specialist

Pacorini USA
08.2023 - 12.2023

Student Account Coordinator

Dillard University Business and Finance Office
02.2022 - 07.2023

Customer Service Representative

Teleperformance USA
05.2021 - 01.2022

Medical Insurance Analyst

Highland Clinic
01.2020 - 04.2021

Bachelor of Science - Social Work

Dillard University

High School Diploma -

C. E. Byrd Hugh School

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Kali Jack