Trisha Carrasco
Overton,NV
Summary
Client-focused professional committed to providing effective solutions. Dependable and detail-oriented, skilled in managing multiple priorities under tight deadlines. Recognized for outstanding customer service through consistent positive feedback. Prepared to tackle new challenges and drive team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Records Department Coordinator
Hampton Roads Orthopaedics Spine and Sports Medicine
Newport News, VA
07.2022 - 08.2023
- Reviewed electronic server with hundreds of faxed medical documents, test results, radiology reports, emails, records requests, inquiries, audits, statements, memos, and insurance claims, and directed them to the correct department.
- Professionally and courteously answered phone calls for records inquiries or directed them to the correct department with proper phone etiquette.
- Reviewed incoming mail and disseminated appropriately to staff and medical teams.
- Controlled and secured the amount of confidential information released according to HIPAA.
- Properly processed, packaged, and labeled records pertaining to a subpoena.
- Corrected self and colleague’s documents for errors prior to submission to providers and patients.
- Deescalated tense situations with patients to the best of my ability.
- Scanned and electronically filed hundreds of documents per week to medical charts and organized in correct location.
- Participated in meetings with direct supervisor to collaborate on ideas for improvement with 3rd party records request company.
- Conducted audits on records as requested by insurance companies.
- Trained and assisted incoming employees with medical records department duties.
- Maintained logs of records requests and radiology disc requests.
- Created CDs with radiology images for patients or other medical practices per proper request.
- Transcribed pertinent data to electronic medical record.
- Utilized phone call transfer daily and phone paging system as needed.
- Maintained clean and organized workspace.
- Provided routine housekeeping in office area and replenished supplies as needed.
- Successfully used electronic medical records, facsimile, Microsoft Teams, Adobe Acrobat, Zoom, Citrix Workspace and Paylocity.
Medical Records Reviewer, Contract
Cornerstone Advocate Solutions/Above Board Disability Advocates
Leesville, Remote
10.2019 - 07.2022
- Reviewed confidential medical records provided while remaining within HIPAA procedures, generally submitted at an attorney’s request.
- Dissected medical terminology and phrases from patients' medical history to formulate a layout of their conditions and findings for Social Security disability hearings.
- Records ranged from 300 to 3,000 pages in length.
- Documented the information clearly into a categorized format of the attorney’s preference, to highlight pertinent information demonstrating the patient’s disabilities for their previously denied claims.
- Occasionally, a neatly typed and organized summary of the outline was requested and provided, as well.
Licensed Practical Nurse
Bayne-Jones Army Community Hospital
Fort Polk, LA
02.2016 - 07.2019
- Company Overview: US Army
- Provided direct patient care and clinical services with excellent bedside manner, and effective communication skills.
- Demonstrated knowledge of medical conditions and technology.
- Received patients and assisted the charge nurse with admission and discharge processes.
- Gathered and organized patient medical history in electronic medical records.
- Proved proficient documentation and clerical skills with the use of approved medical terminology.
- Expanded on technical competence with various equipment in the medical field.
- Performed quality control tests and documented the findings of seven pieces of medical equipment.
- Trained and oriented at least five new employees within a year.
- Researched and maintained reports for employees’ compliance with hospital policies on more than 30 medical charts per month.
- Conducted inventory checks on medical supplies and equipment, and documented findings.
- Welcomed and oriented at least three new patients per shift on the clinic.
Licensed Practical Nurse
William Beaumont Army Medical Center
Fort Bliss, TX
08.2016 - 11.2017
- Company Overview: US Army
- Provided direct patient care and clinical services on the same day, outpatient surgery unit, with exceptional bedside manner, strong communication skills, and knowledge of medical information and technology.
- Collected lab specimens while following safety and biohazard precautions.
- Educated patients on new home medical equipment, including reasons, uses, care, and troubleshooting.
- Retrieved controlled prescriptions from the pharmacy for patients.
- Carefully reviewed discharge instructions with patients and their families prior to dismissal from the unit floor, and allowed time for teaching where needed.
- Demonstrated excellent interpersonal skills, and respectful customer service.
- I trained and oriented four new employees during my rotation.
- I represented the floor unit as an elected member of the Unit Practice Council to provide insight for improvements.
- Created educational materials on medical conditions and medical equipment to maintain and improve the knowledge of all employees on the floor.
- Performed a monthly inventory of more than 50 pieces of office and medical equipment, and kept organized information on Excel spreadsheets.
- Prepared more than 10 patients daily for surgery by gathering important medical history, transferring data into electronic medical records, and preparing the surgical sites.
- I recovered more than 10 patients daily from the PACU, and safely discharged them home with post-operative instructions and medications.
Licensed Practical Nurse
Williamsburg Obstetrics and Gynecology
Williamsburg, VA
12.2008 - 01.2016
- Provided direct and indirect patient care, with notable bedside manner.
- Assisted the primary medical provider with obstetrical and gynecological exams and procedures while maintaining clean or sterile techniques.
- Occasionally assisted other providers as cross-trained.
- Drew blood samples as ordered, while maintaining strict, clean, and safe techniques.
- Labeled patient specimens accurately, with attention to detail and multiple checks prior to sending them to the lab collection container.
- Conducted maintenance on two autoclave units.
- Performed accurate inventory on medical and office supplies routinely, and reported the deficiencies to the supply specialist.
- Maintained organization, cleanliness, and flow of medication and sample prescription rooms.
- Scheduled and maintained appointment lists for the medical providers.
- Diligently gathered and documented patient history for electronic medical records.
- Assisted the doctor with approximately 20 exams and/or procedures daily.
- Trained and oriented multiple incoming employees.
- Completed upwards of ten FMLA packets per week.
- Triaged and responded to 15-40 patient phone calls per shift.
- Administered between five and ten immunizations daily.
Education
Pre-Requisite Courses for Registered Nursing Program -
Thomas Nelson Community College
01.2011
Licensed Practical Nurse -
Lafayette School of Practical Nursing
Williamsburg, VA06-2008
High School Diploma -
Lafayette High School
Williamsburg, VA06-2007
Some College (No Degree) - Healthcare Compliance and Regulations
Arizona State University
Tempe, AZSkills
- Organizational skills
- Subpoena processing
- Records management
- Electronic medical records
- Medical data analysis
- Patient interaction
- Clinical documentation
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Training and mentoring
- Scheduling coordination
- Workload prioritization
- Adaptability and flexibility
- Decision-making
- Rules and regulations
- Supply and inventory management
- Time management
- Product restocking
- Logistics planning
- Workplace safety awareness
- Punctuality and attendance
- Complex and simple task execution
- Attention to detail
- Interpersonal skills
- Technical and clerical proficiency
- HIPAA compliance and confidentiality
- Professionalism and positive attitude
- Adaptability to new systems
- Policy compliance
- Medical terminology knowledge
- Integrity and honesty
- Multi-tasking abilities
- Customer service excellence
- Fast-paced learning
Certification
- Licensed Practical Nurse. Current, active. Issued in 2008 in VA. Will be obtaining licensure in state of CA upon arrival.
References
References available upon request.
Timeline
Medical Records Department Coordinator
Hampton Roads Orthopaedics Spine and Sports Medicine
07.2022 - 08.2023
Medical Records Reviewer, Contract
Cornerstone Advocate Solutions/Above Board Disability Advocates
10.2019 - 07.2022
Licensed Practical Nurse
William Beaumont Army Medical Center
08.2016 - 11.2017
Licensed Practical Nurse
Bayne-Jones Army Community Hospital
02.2016 - 07.2019
Licensed Practical Nurse
Williamsburg Obstetrics and Gynecology
12.2008 - 01.2016
Pre-Requisite Courses for Registered Nursing Program -
Thomas Nelson Community College
Licensed Practical Nurse -
Lafayette School of Practical Nursing
High School Diploma -
Lafayette High School
Some College (No Degree) - Healthcare Compliance and Regulations
Arizona State University
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