Kirsten Gray
Hampton,VA
Summary
Dedicated employee known for reliability, punctuality, organization and flexibility. Strong communication and multi-tasking abilities involving patients and colleagues. Strong leadership skills and work ethic consistently exceeding expectations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Hampton Roads Orthopaedics and Sports Medicine
Newport News, VA
12.2023 - Current
- Facilitate patient services, including check-in, check-out, and scheduling for orthopedic, podiatry, physical therapy, and MRI appointments.
- Verify patient insurance coverage, manage patient payments, and request service authorizations.
- Optimize patient-department exchanges through dedication to learning specific protocols.
- Maintain an organized practice by keeping supplies stocked through placing orders in a timely manner, completing paperwork efficiently, and communicating updated protocols to all employees.
- Create welcoming atmosphere for staff and patients.
Server
The Farmer's Table
Newport News, VA
11.2022 - 11.2023
- Managed restaurant opening and closing as a keyholder.
- Delivered exceptional customer service during order-taking process.
- Ensured smooth operation of front-of-house, including taking orders, delivering food, and fulfilling customer requests.
- Prepped food, operated the fryers and grill, and fulfilled to-go orders.
- Managed inventory of various supplies like food items, dry goods, and cleaning agents.
Warehouse Assistant
BayAreaPowersports
Yorktown, VA
06.2017 - 10.2022
- Conducted detailed checks on incoming products for quality and quantity.
- Optimized warehouse arrangement for increased productivity.
- Optimized team performance by allocating tasks according to skill sets.
- Packed, processed, and shipped between 800 and 2500 orders a day.
- Managed returns/exchanges including customer feedback.
Restaurant Hostess
The Crab Shack
Newport News, VA
08.2017 - 06.2019
- Ensured cleanliness and organization in dining areas during service.
- Created a friendly atmosphere from the onset of customer visits.
- Coordinated takeout services alongside organizing dine-in seating.
- Resolved customer issues promptly.
- Operated indoor/outdoor customer areas during opening and closing hours.
Education
Bachelor of Science - Biology And Psychology
Christopher Newport University
Newport News, VA05-2023
Skills
- Reliability
- Interpreting physician orders
- Patient greeting
- Front desk supervision
- Check-in coordination
- Insurance verifying
- Medical insurance
- Patient confidentiality
- Data entry proficiency
- Organization
Timeline
Patient Service Representative
Hampton Roads Orthopaedics and Sports Medicine
12.2023 - Current
Server
The Farmer's Table
11.2022 - 11.2023
Restaurant Hostess
The Crab Shack
08.2017 - 06.2019
Warehouse Assistant
BayAreaPowersports
06.2017 - 10.2022
Bachelor of Science - Biology And Psychology
Christopher Newport University
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