Alexa Trejo
Stafford,Virginia
Summary
Highly-motivated and detail-oriented employee seeking an administrative role where organizational skills and proactive problem-solving abilities can contribute to reach company goals. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, and devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Patient First
Stafford, VA
07.2022 - Current
- Assisted with the completion of medical forms and records.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Store Manager
Monarch Pool Care
Stafford, VA
02.2019 - 06.2022
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Phone Interviewer
Princeton Data Source LLC
Stafford, VA
01.2016 - 05.2018
- Monitored incoming calls and emails in order to ensure that all inquiries were answered in a timely manner.
- Maintained high levels of confidentiality, protecting respondent privacy according to company policy and industry regulations.
- Updated databases regularly with completed notes from each telephone interview conducted.
Education
Associate of Science - Diagnostic Medical Sonography
Northern Virginia Community College
Annandale, VAHigh School Diploma -
North Stafford High School
Skills
- Office Management
- Problem-Solving
- Excellent Customer Relations
- Multitasking and Organization
- File Management
- Record-Keeping and Reporting
- Invoice Processing
- Customer Service
- Detail Oriented
- Reliability
- Interpersonal Communication
Certification
BLS CERTIFIED
Timeline
Patient Service Representative
Patient First
07.2022 - Current
Store Manager
Monarch Pool Care
02.2019 - 06.2022
Phone Interviewer
Princeton Data Source LLC
01.2016 - 05.2018
Associate of Science - Diagnostic Medical Sonography
Northern Virginia Community College
High School Diploma -
North Stafford High School
BLS CERTIFIED
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