Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaly Zelaya

Miami,US

Summary

Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.

Willing to learn new skills and take on new challenges while assisting in the assembly, presentation, and etc...

Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Community medical group
08.2023 - 10.2023
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Scheduled patient appointments and procedures.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Documented and managed patient information in computer system.
  • Answered patient questions and fielded complaints to resolve issues.

Security Officer

Allied Universal Security Services
10.2022 - 08.2023
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Completed incident reports to record security or loss prevention incidents.
  • Reported safety hazards for remediation response.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Tech consultant

Target The Shops At Midtown Miami
10.2021 - 09.2022
  • Used a consultative sales approach to understand and meet customer needs
  • Worked to expand my network by identifying and pursuing new leads, attending industry events, and building rapport with clients
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations
  • Outperformed team goals and worked with coworkers to implement customer service initiatives
  • Quickly and efficiently exchanged returned merchandise for customers
  • Got better
  • Provided product and service information to customers
  • Managed
  • Established
  • Trained
  • Guided
  • Had planned ahead
  • Kept inventory stocked and rotated on a regular basis.

Customer Service Associate

Walgreens
08.2021 - 09.2021
  • Knew how to operate a cash register, including how to process sales discounts and refunds
  • Processed sales and return transactions in a timely and accurate manner to ensure customer satisfaction
  • Used excellent communication to connect with customers, assess needs, and present solutions.

Customer service Associate

Marshalls
02.2021 - 08.2021
  • Used excellent communication to connect with customers, assess needs, and present solutions
  • Knew how to operate a cash register, including how to process sales discounts and refunds
  • Provided excellent customer service at all times, including responding to customer inquiries and ensuring that they were resolved
  • Modified and refined offerings and operational practices to meet changing customer requirements
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

Crew Member

McDonald's
08.2020 - 01.2021
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
  • Ensuring that food is prepared and distributed properly
  • Am in charge of taking orders from customers
  • Work at the cash register
  • Put together food orders while keeping proper portion control in mind.

Education

Certified Clinical Medical Assistant - Medical Assisting

Cambridge Medical
04.2024

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06.2021

Skills

  • Interpersonal skills
  • Organization
  • Performance improvement
  • Customer service
  • Customer engagement
  • Cash Handling
  • Inventory management skills
  • Project management
  • Problem resolution
  • Observant
  • CCTV surveillance
  • Reliability
  • Criminal law understanding
  • Report writing
  • Fluent in English and Spanish
  • Customer Assistance and Interaction
  • Issue Handling
  • Multi-Line Telephone Systems
  • Problem-Solving Skills
  • Filing
  • Patient Scheduling
  • Scheduling
  • Listening Skills
  • Appointment Confirmation
  • Appointment Scheduling
  • Patient Interviewing Skills
  • HIPAA Compliance
  • Customer Service
  • Office Administration

Timeline

Patient Service Representative

Community medical group
08.2023 - 10.2023

Security Officer

Allied Universal Security Services
10.2022 - 08.2023

Tech consultant

Target The Shops At Midtown Miami
10.2021 - 09.2022

Customer Service Associate

Walgreens
08.2021 - 09.2021

Customer service Associate

Marshalls
02.2021 - 08.2021

Crew Member

McDonald's
08.2020 - 01.2021

Certified Clinical Medical Assistant - Medical Assisting

Cambridge Medical

High School Diploma -

Miami Jackson Senior High School

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Nathaly Zelaya