Leonia Newton
Miami,FL
Summary
Accomplished Patient Service Representative with a proven track record at Cemex, enhancing patient satisfaction through exceptional customer service and HIPAA-compliant practices. Skilled in insurance verification and patient intake, I significantly improved clinic efficiency. My empathetic approach and office administration prowess have consistently fostered trust and loyalty among patients.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Cemex
06.2024 - 10.2024
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Deli Manger
Publix
05.2020 - 12.2023
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Observed quality assurance standards to optimize freshness of deli products.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Monitored food inventory and supplies to prevent waste.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set schedules for Number staff by planning and designating shifts and hours.
Customer Service Representative
Alorica
02.2017 - 11.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Education
Medical Billing And Coding - Medical Billing
Homestead Job Crops
Homestead09.2012
Diploma -
South Dade Senior High
Homestead, FL06.2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Office administration
- Data entry proficiency
Timeline
Patient Service Representative
Cemex
06.2024 - 10.2024
Deli Manger
Publix
05.2020 - 12.2023
Customer Service Representative
Alorica
02.2017 - 11.2021
Medical Billing And Coding - Medical Billing
Homestead Job Crops
Diploma -
South Dade Senior High
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