Gheraldine Blanquiset
Miami,FL
Summary
Dedicated and organized assistant teacher. Helped kids and kindly guided them when they needed directions and patiently explained them how they had to complete their homework. Friendly and reliable cashier, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Good with teamwork likes to achieve the goals together as a company and works well in group. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Clinical Care Medical Centers
11.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Entered patient demographic and insurance data into electronic medical record system.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
Cashier, Associate
TJMAXX
03.2022 - 11.2022
- Increased customer satisfaction significantly within department.
- Provided quotes to customers for purchase of products.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Helped customers complete purchases, locate items and join reward programs.
- Managed customer relations and customer service through daily communication and interaction.
- Educated new hires on company policies and procedures by designing and developing training program.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Cashier, Crew Member
Burger King
07.2021 - 08.2021
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
Assistant Teacher
Mercy Daycare
03.2021 - 06.2021
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Organized classroom library and art areas each day to keep classroom well-maintained.
Education
High School Diploma -
Charter High School Of The Americas
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2024
Skills
- Merchandise Packaging
- Customer Relations
- Cash Register Operation
- Credits and Refunds
- HIPAA Compliance
- Customer Needs Assessments
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Patient greeting
- Communication skills
Additional Information
I consider myself hardworking, kind, friendly, good at communicating and multitasking. I know how to create good relationships with kids, patients and work partners.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Clinical Care Medical Centers
11.2022 - Current
Cashier, Associate
TJMAXX
03.2022 - 11.2022
Cashier, Crew Member
Burger King
07.2021 - 08.2021
Assistant Teacher
Mercy Daycare
03.2021 - 06.2021
High School Diploma -
Charter High School Of The Americas
Associate of Arts - Psychology
Miami Dade College
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