Yadelmis Cossio
55 E. 4TH ST. Unit 203
Summary
Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Clinical Care Medical Centers
10.2023 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Referral Approval and Referral Coordinator
Las Mercedes Medical Centers
01.2018 - 10.2023
- Assisting in patient scheduling, and managing health insurance issues
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
- Ensure complete and accurate registration, including patient demographic and current insurance information
- Assemble information concerning patient's clinical background and referral needs
- Provide appropriate clinical information to specialist
- Contact review organizations and insurance companies to ensure prior approval requirements are met
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Review details and expectations about the referral with patients
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
Referral Coordinator
IMC Healthcare
01.2013 - 01.2018
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Streamlined referral process by implementing efficient tracking and communication systems.
Education
Medical Office Specialist -
New Profesions Technical Institute
Miami, FL05.2018
Technician in Pharmacy - undefined
Octavio De La Confeccion De La Pedraja Polytecnico
Camaguey, Cuba01.1994
High School Diploma - undefined
Ipuec: Eduardo Agramonte Piña
Camaguey, Cuba01.1991
Skills
- Well versed in: Microsoft applications, MDVITA, Room
- Master, Opera, Fosse, NextGen, and ECW
- Customer service
- Medical terminology knowledge
- Verbal communication
- Data entry proficiency
- Written communication
- Teamwork
- Patient scheduling
- HIPAA regulations
- Accurate documentation
- Database management
- MS office expertise
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
Certification
- National Healthcare Association (NHA) - Billing and Coding Specialist
- Anatomy and Physiology
- Medical Terminology
- Medical Coding I
- Word Processing
- Medical Office Specialist
Languages
Spanish (Native)
English (Working Level)
Awards
11/1/2021- Employee of the month, Las Mercedes Medical Centers
Timeline
Referral Coordinator
Clinical Care Medical Centers
10.2023 - Current
Referral Approval and Referral Coordinator
Las Mercedes Medical Centers
01.2018 - 10.2023
Referral Coordinator
IMC Healthcare
01.2013 - 01.2018
Technician in Pharmacy - undefined
Octavio De La Confeccion De La Pedraja Polytecnico
High School Diploma - undefined
Ipuec: Eduardo Agramonte Piña
Medical Office Specialist -
New Profesions Technical Institute
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