Katilla Best
Kinston,NC
Summary
Quality-focused professional with 10+ years in the optometry industry and 6+ years in the healthcare industry that services over 8,000 patients and 4 counties. Facilitate efficient workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.
Overview
21
21
years of professional experience
Work History
Referral Coordinator
Kinston Community Health Center
10.2018 - Current
- Answer inbound phone calls, place outbound phone calls, schedule appointments, and coordinate referral paperwork
- Give appointment reminders, approve prior authorizations, and track reports regarding patient visits
- Utilize NextGen (EHR) system to input and track patient referral information, ensuring accuracy and confidentiality.
- Scheduled appointments with specialists on behalf of clients.
- Maintain patient referral process, including intake, documentation, scheduling, and follow-up for over 100 referrals per week.
- Processes and maintains referrals records and performs routine follow-ups to ensure that patients receive timely care,
- Document and trace patient histories, including previous mammogram results, to provide context for current screenings.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Caregiver
Private Duty Care
06.2004 - Current
- Take vital signs and assist clients with activities of daily living – personal hygiene, grooming, and mobility
- Complete light housekeeping duties, prepare meals, schedule doctor appointments, and administer medications
- Transport clients to and from doctor appointments and to run errands
- Respect clients' privacy and maintain confidentiality
Optometric Assistant
Wal-Mart Vision Center
02.2008 - 09.2018
- Handled inbound and outbound phone calls, scheduled appointments, verified insurance coverage, and collected payments
- Sold and upsold products and services, repaired broken eyeglasses, and met sales goals
- Conducted diagnostic testing for the optometrist, recorded data, and prepared examination rooms
- Managed time effectively to ensure smooth, positive customer service
- Kept work and guest areas clean and organized
Optometric Assistant / Technician
St. Peters Church FWP
06.2012
- Scheduled appointments, prepared room for basic eye exams, and took visual acuity measurements
- Fixed eyeglass frames and referred patients to doctor for questions and concerns
- Maintained a positive attitude and acted with respect while performing duties
Education
Phlebotomy - Phlebotomy
Lenoir Community College
La Grange, NC07-2024
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
01.2023
Degree - Medical Assistant
Kaplan University
01.2012
Skills
- Electronic Health Records (EHR)
- NextGen Software
- Communication Platforms
- Zoom
- Skype
- Microsoft Office Applications
- Word,Excel, and Powerpoint
- Typing Speed 36 WPM
- Human Resource Management
- Organizational Improvements
- Interpersonal Professional Communications
- Leadership & Management
- Appointment scheduling
- Healthcare Ethics
- HIPAA Compliance
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Medical Records (EMR)
- Order of draw
- Butterfly needle technique
- Blood collection techniques
- Capillary puncture
- Multi-sample collection
- Finger stick method
High Academic Honors
High Academic Honors Recognition / Honor Roll.
Key Qualifications
Interpersonal Professional Communications
- Business Operations
- Practice Structure, Leadership & Management
- Medical Administrative Procedures
- Healthcare Ethics
- HIPAA Compliance
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- CMS 1500
- UB-04
- Medical Records Management
- Insurance Billing Procedures
- Insurance Claim Cycle
- Health Records Management
- Electronic Health Records (EHR)
Timeline
Referral Coordinator
Kinston Community Health Center
10.2018 - Current
Optometric Assistant / Technician
St. Peters Church FWP
06.2012
Optometric Assistant
Wal-Mart Vision Center
02.2008 - 09.2018
Caregiver
Private Duty Care
06.2004 - Current
Degree - Medical Assistant
Kaplan University
Phlebotomy - Phlebotomy
Lenoir Community College
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
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