Roxie Carroll
Winston Salem,NC
Summary
Developed strong coordination and administrative skills within healthcare environment, excelling in patient care and referral management. Demonstrated ability to handle complex tasks and communicate effectively with diverse stakeholders. Seeking to leverage these transferrable skills in new, dynamic role.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Atrium Health
Winston-Salem, NC
03.2024 - 06.2026
- Coordinated patient referrals and specialty appointments, ensuring timely and accurate processing.
- Utilized Epic EHR to manage referrals, patient records, orders, scheduling, and documentation.
Reviewed referral documentation and insurance information to help ensure patients received appropriate services. - Communicated with patients, providers, insurance companies, and clinical teams regarding referral status and scheduling.
- Maintained accurate patient information and documentation while adhering to healthcare privacy and compliance requirements.
- Collaborated with multidisciplinary teams to resolve referral issues and support an efficient patient experience.
Licensed Insurance Agent
Assurance IQ
N/A
06.2023 - 12.2023
- Provided tailored insurance solutions based on client needs and market trends.
- Educated clients on policy options, coverage limits, and claims processes.
- Conducted thorough assessments to identify client risks and recommend appropriate coverage.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Calculated quotes and educated potential clients on insurance options.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Executive Administrative Assistant
HARPCO Benefits
High Point, NC
02.2023 - 05.2023
- Coordinated complex scheduling for executive team, ensuring efficient time management and prioritization.
- Managed communication flow between departments, fostering collaboration and information sharing.
- Developed and maintained filing systems to enhance document retrieval and organization efficiency.
- Prepared detailed reports and presentations for strategic meetings, supporting informed decision-making processes.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
Education
Bachelor of Science - Exercise Science
UNC Charlotte
Charlotte, NC05.2019
Skills
- Epic EHR
- Referral Coordination
- Patient Scheduling
- Healthcare Administration
- Insurance Verification
- Insurance Knowledge
- Patient & Customer Service
- Electronic Health Records (EHR)
- Documentation & Data Accuracy
- Communication & Interpersonal Skills
- Sales & Negotiation
- Analytical & Problem-Solving Skills
- Adaptability
- Time Management
- Continuous Learning
Timeline
Referral Coordinator
Atrium Health
03.2024 - 06.2026
Licensed Insurance Agent
Assurance IQ
06.2023 - 12.2023
Executive Administrative Assistant
HARPCO Benefits
02.2023 - 05.2023
Bachelor of Science - Exercise Science
UNC Charlotte