Philana Robinson
Ft. Lauderdale,FL
Summary
Dynamic healthcare professional with over 25 years of experience in managing medical office operations, front-desk administration, and patient care coordination. Proven leader adept at supporting providers, optimizing staff workflows, coordinating referrals, and ensuring regulatory compliance to enhance operational efficiency. Currently pursuing a Bachelor's degree in Organizational Leadership with a specialization in healthcare management, demonstrating a commitment to continuous improvement and excellence in the healthcare sector. Passionate about leveraging extensive expertise to drive positive patient experiences and foster collaborative team environments.
Overview
26
26
years of professional experience
Work History
Front Desk/Patient Referral Coordinator
Conviva Medical Center
Pompano Beach, FL
05.2022 - Current
- Support providers and team members in achieving organizational quality metrics, including HEIDIS measures.
- Lead team huddles to review patient care priorities, quality measures, and operational goals.
- Oversee patient scheduling, eligibility verification, check-in/check-out, and documentation accuracy
- Collaborate with leadership to improve patient outcomes and enhance office efficiency.
- Mentor and train new staff on clinical workflows, policies, and best practices.
- Demonstrate flexibility by supporting multiple departments and adapting to changing operational needs.
- Maintain strong relationships with patients, providers,and interdisciplinary team members.
- Contribute to high patient satisfaction through exceptional service and patient-centered care.
- Resolving conflict within the office when necessary
Medical Assistant/ Front Desk
Amicus Medical Center
Pompano Beach, FL
01.2021 - 05.2022
- Supported administrative and clinical operations to ensure efficient daily office function
- Assisted with staff coordination, scheduling, and patient intake procedures
- Served as Referral Coordinator, processing authorizations and insurance approvals
- Maintained accurate EHR documentation and supported billing activities
Medical Assistant/ Office Management
L. J. Medical Center
Pompano Beach, FL
02.2000 - 12.2020
- Assisted healthcare providers with patient intake, ensuring accurate documentation of medical histories.
- Conducted patient intake, vital signs, and education on medications and treatment plans.
- Served as Referral Coordinator while managing scheduling, insurance verification, and medical billing & coding.
- Maintained organized patient records and contributed to compliance and quality standards
- Checked patient insurance, demographic, and health history to keep information current.
- Supervised vendor relationships, negotiating contracts to secure cost-effective services for the office.
- Helped patients complete necessary medical forms and documentation.
- Monitored budget expenditures, ensuring adherence to financial strategies while minimizing wasteful spending.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Helped train and mentor new employees on office procedures and patient care standards
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
Bachelor of Arts - Organizational Leadership
St. Thomas University
Miami Gardens, FL12-2027
Medical Assistant Certificate - undefined
Concord Career Institute
Fort Lauderdale, FL02-2000
High School Diploma - undefined
Blanche Ely High School
Pompano Beach, FL06-1997
Skills
- Team Leadership & Coaching
- Staff Training & Mentoring
- Patient Care Coordination
- Quality Improvement Initiatives
- Performance Metrics & Reporting
- Workflow Optimization
- Conflict Resolution
- Communication & Collaboration
- Electronic Health Records (EHR)
- HIPAA Compliance
- Customer Service Excellence
- Medical Billing & Coding
- Insurance Verification
- Referral Coordination
Timeline
Front Desk/Patient Referral Coordinator
Conviva Medical Center
05.2022 - Current
Medical Assistant/ Front Desk
Amicus Medical Center
01.2021 - 05.2022
Medical Assistant/ Office Management
L. J. Medical Center
02.2000 - 12.2020
Medical Assistant Certificate - undefined
Concord Career Institute
High School Diploma - undefined
Blanche Ely High School
Bachelor of Arts - Organizational Leadership
St. Thomas University