Sommer Palmer
Summary
Enthusiastic Medical Receptionist motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Patient Referral Coordinator
United Physician Group
09.2019 - Current
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Skilled in eClinicialWorks
- HIPAA Compliant
Front Desk Receptionist
Pain Management Associates
01.2017 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Skilled in eClinicialWorks
- HIPAA Compliant
Education
High School Diploma -
Easley High School
Easley, SC05.2010
Skills
- Customer Service
- Front Desk Operations
- Critical Thinking
- Administrative and Office Support
- Payment Collection
- HIPAA Compliance
- Office Administration
- Patient Care
- Appointment Scheduling
- Caring and Empathetic
Timeline
Front Desk Receptionist/Patient Referral Coordinator
United Physician Group
09.2019 - Current
Front Desk Receptionist
Pain Management Associates
01.2017 - 08.2019
High School Diploma -
Easley High School
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