Thais Alvarez
Lakeland,FL
Summary
Medical Office Assistant with 14 years of experience in administrative positions. Known for excellent interpersonal skills and deep knowledge of medical terminology. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
15
15
years of professional experience
Work History
Medical Office Manager
Clinical Care Medical Centers
01.2021 - Current
- Addressed and remedied all patient or team member issues.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed 30 employees with various personalities and from different cultures for large 5-physician practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Worked effectively in fast-paced environments.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
Medical Office Manager
American Care
03.2010 - 08.2019
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved office efficiency with introduction of electronic health records, reducing paperwork and wait times.
- Implemented customer service training program for front desk staff, elevating patient service standards.
- Increased team productivity, leading regular training sessions on new healthcare compliance policies.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
Education
Associate - Medical Billing And Coding
Florida Technical College
Lakeland, FL05-2009
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Healthcare Compliance Knowledge
- Insurance Eligibility and Verification
- Medical Practice Operations
- Computer Software Proficiency
- Medical coding familiarity
- Team Leadership and Motivation
- Patient Demographics
- Attention to Detail
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Office Manager
Clinical Care Medical Centers
01.2021 - Current
Medical Office Manager
American Care
03.2010 - 08.2019
Associate - Medical Billing And Coding
Florida Technical College
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