Summary
Overview
Work History
Education
Skills
Additional Skills
Certification
Timeline
Generic

Tra Alexander

Pikesville,MD

Summary

Dynamic and results-oriented professional with a proven track record at Verizon Business, adept in statistical data analysis and fostering collaborative networks. Excelled in transforming strategic visions into actionable plans, significantly enhancing operational efficiency. Recognized for mentoring teams towards achieving and surpassing business objectives, with a flair for organizational development and confidential document management.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Strategic Planning & Leave Mgmnt Supervisor

Verizon Business
Annapolis Junction, MD
12.2010 - Current

Maintained a work schedule of about 45-50 hours weekly.

  • Guided team members to enhance performance and reach business targets.
  • Created workforce planning and development models for quarterly scheduling and processes.
  • Cultivated internal relationships with employees to ensure optimal service levels, attrition, and quality.
  • Participated in all aspects of employee recruitment, hiring and interviews.
  • Assembled teams according to staff strengths, enhancing productivity.
  • Consistently monitored strategic objectives and values for company-wide message delivery.
  • Partnered with supervisors to evaluate and enhance team productivity, executing necessary disciplinary actions.
  • Interpreted and explained human resources policies, procedures, or regulations.
  • Ensured accuracy of employment records with the help of human resource management software.
  • Complied with company policies, objectives, and communication goals.

Resource Management Analyst

Verizon Wireless
Laurel, MD
01.2007 - 12.2010

Maintained a work schedule of about 55-60 hours weekly.

  • Performed comprehensive analysis and research on designated projects.
  • Transformed business objectives into measurable, time-bound goals.
  • Devised and deployed approach targeting business growth.
  • Outperformed designated goals by working alongside team members to implement shared best practices.
  • Enhanced interactions with internal teams, external partners, and contractors.
  • Utilized strategic planning to address and oversee numerous duties efficiently.
  • Contributed to operational success by optimizing procurement and sourcing processes.
  • Transformed data into visual representations, highlighting business performance.
  • Collaborated with stakeholders to create unified execution strategies.
  • Conducted data analysis to prepare forecasts and identify trends.

Workforce Management Analyst

ADP- Automated Data Processing
Owings Mills, MD
09.1996 - 12.2006

Maintained a work schedule of about 55 to 60 hours weekly.

  • Managed schedule modifications, like Paid Time Off, shift swaps, and overtime.
  • Optimized schedules, ensuring service objectives met efficiently.
  • Produced and updated a variety of documents, reports, and spreadsheets with tools like Excel and Smartsheets.
  • Evaluated potential employees through discussions focused on their job experience, academic qualifications, and skill sets.
  • Coordinated and facilitated new-hire orientation sessions.
  • Developed models for workforce planning and scheduling.
  • Efficiently optimized enterprise operations to achieve ROI in less than three months.
  • Recognized with the Best in Class accolade for three years straight, along with the Lead by Example and Take the Lead awards.
  • Represented the company at special events to attract high-quality talent.

Education

Leadership Principles -

Verizon Leadership Academy
Annapolis Junction, MD

Skills

  • Statistical Data Analysis
  • Negotiation tactics
  • Collaborative Networking Skills
  • Program Analysis
  • Employee Development
  • Proficient in Resolving Disputes
  • Strategic planning
  • Organizational Development
  • Mentoring Skills
  • Data and Trends Analysis
  • Operations Management
  • Confidential Document Management

Additional Skills

  • Strategic Short /Long Term forecasting
  • Operational Workforce Planning / Short-term staffing
  • Efficient in SharePoint, MS Office / Google Suite platforms
  • Notebook LM, Google GEMS, Claude, Perplexity & Gemini
  • Interview,Coach and Develop team members for career development
  • Avaya/ CMS & BI reporting
  • Develop strategies for retention, recruitment, training, coaching and knowledge management
  • Real Time Dashboards for Call Volume and Adherence for queue management
  • Ability to work in a fast-paced environment, with frequently changing priorities.
  • Skilled in IEX/ Totalview, Verint and Workday tools

Certification

  • Workforce Management Mastery Certification 2006
  • Workforce Management Mastery Certification 2015

Timeline

Strategic Planning & Leave Mgmnt Supervisor

Verizon Business
12.2010 - Current

Resource Management Analyst

Verizon Wireless
01.2007 - 12.2010

Workforce Management Analyst

ADP- Automated Data Processing
09.1996 - 12.2006

Leadership Principles -

Verizon Leadership Academy
Tra Alexander