Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tmani Strong

Lauderdale Lakes,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

3
3
years of professional experience

Work History

Dish Washer

Shooters Waterfront
Fort Lauderdale, FL
12.2023 - 05.2024
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Organized trays with cutlery prior to serving meals to customers.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Assisted in preparing salads and desserts when requested by chefs or supervisors.

Customer Service Representative

Teleperfromance
Fort Lauderdale, FL
11.2021 - 12.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Restaurant Hostess

S3 SUN SUR SAND
Fort Lauderdale, FL
02.2021 - 10.2021
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.

Education

South Broward High School
Hollywood, FL
06-2017

Skills

  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Report Generation
  • Consultative Sales
  • Data Collection
  • Guest Relations Management
  • Menu Memorization
  • Table setting arrangements
  • Reservations Coordination

Timeline

Dish Washer

Shooters Waterfront
12.2023 - 05.2024

Customer Service Representative

Teleperfromance
11.2021 - 12.2023

Restaurant Hostess

S3 SUN SUR SAND
02.2021 - 10.2021

South Broward High School
Tmani Strong