Toneona Christon
Lewisville,TX
Summary
I am a resilient collegian with excellent communication skills, amazing competence and leadership aptitude. I am seeking a career where I can work towards obtaining a challenging leadership position while applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Services Representative
Robinhood
10.2023 - 02.2024
- Dedicated time to a strict study program dedicated to successfully passing FINRA Securities Industry Essentials Licensing Exam (SIE)
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Increased understanding of industry regulations by attending training sessions and staying up-to-date on current developments.
- Managed sensitive information responsibly, maintaining strict confidentiality standards.
- Provided exceptional customer service when addressing client inquiries or concerns related to their accounts or investments.
SENIOR PAYROLL SPECIALIST
Paycom
08.2021 - 09.2023
- Investigate, troubleshoot and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs
- Streamlined payroll processes by implementing efficient systems, resulting in reduced errors and improved accuracy.
- Managed payroll for over 500 employees, ensuring timely and accurate payments.
- Collaborated with HR to maintain up-to-date employee records, facilitating accurate paycheck calculations.
- Ensured compliance with federal and state regulations by staying current on tax laws and filing requirements.
BUSINESS & FINANCIAL ANALYST INTERN
Region's Bank
01.2020 - 05.2021
- Improved financial forecasting accuracy by conducting thorough research and analysis of market trends.
- Assisted senior financial analysts with complex financial modeling, resulting in more accurate predictions for company growth.
- Performed detailed data analysis to identify areas for cost reduction and increased profitability.
- Prepared clear and concise financial reports for management review, enabling better-informed decision making
Education
Bachelor of Science - Agricultural Business And Management
Alcorn State University
12.2020
High School Diploma -
Greenville High School
05.2017
Skills
- Client Relationship Building
- Call Center Experience
- Clerical Support
- Data Entry Proficiency
- Attention to detail
- Excellent communication
- Problem-solving abilities
- Conflict resolution
- Up-selling techniques
- Active listening
- Organizational skills
- Adaptability and flexibility
Certification
- FINRA Certification- Successfully passed Securities Industry Essentials Licensing exam (SIE)
Timeline
Client Services Representative
Robinhood
10.2023 - 02.2024
SENIOR PAYROLL SPECIALIST
Paycom
08.2021 - 09.2023
BUSINESS & FINANCIAL ANALYST INTERN
Region's Bank
01.2020 - 05.2021
Bachelor of Science - Agricultural Business And Management
Alcorn State University
High School Diploma -
Greenville High School
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