TNAYA VILLANUEVA
Mesa,AZ
Summary
Motivated candidate who thrives in customer service that is committed to team improvement and impacting team success. Dedicated and hardworking individual ready to apply a range of skillset to the workforce endeavoring for my next step in my professional career.
Overview
6
6
years of professional experience
Work History
Enrollment Coordinator
Monogram Health
12.2021 - Current
- Created and followed call scripts calling 100 prospects per day to maximize effectiveness.
- Field inbound calls with positive attitude, building rapport and trust with patients
- Scheduled 13 appointments per day with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Central Operations Associate
Amazon
02.2020 - Current
- Coordinate with Amazon Station Operators to ensure customer orders dispatch timely and accurately
- Solve for planned and unplanned events (traffic, weather, sporting, community) leading to anomalies outside normal dispatch operations
- Coordinate rescue support between two drivers
- Communicate with delivery partners ensuring on-time delivery
Customer service representative
National General Insurance
02.2020 - 10.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Processed customer premium payments using internal application process.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Clerical Assistant
JPMorgan Chase
11.2019 - 01.2020
- Managed and anticipated clerical needs of company clients, including copying, faxing and file management
- Kept office records organized and supplies well-stocked for optimal team performance
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Collected and verified client paperwork for JPMC, assisting in streamlining the preparation process.
Machine Operator
Franklin Foods
10.2018 - 10.2019
- Set up and ran machinery to produce exceptional products for industrial needs.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Education
Certified Dental Assistant -
Carrington College - Phoenix
Phoenix, AZ12.2018
High School Diploma -
Coolidge High School
Coolidge, AZ05.2016
Skills
- Data Entry
- Excel proficient
- Salesforce
- Call Center experience
- Customer Account Management
- Upselling Products and Services
- Promoting Brand and Company Identity
- Customer Relationship Management
- Field Operations Support
Timeline
Enrollment Coordinator
Monogram Health
12.2021 - Current
Central Operations Associate
Amazon
02.2020 - Current
Customer service representative
National General Insurance
02.2020 - 10.2021
Clerical Assistant
JPMorgan Chase
11.2019 - 01.2020
Machine Operator
Franklin Foods
10.2018 - 10.2019
Certified Dental Assistant -
Carrington College - Phoenix
High School Diploma -
Coolidge High School
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