Tneisha James
Memphis,United States
Summary
I am an experienced and ambitious professional with excellent communication, interpersonal, and creative thinking skills with a drive to exceed expectations. I have the ability to analyze data, develop strategies, and provide solutions to complex problems. I am seeking to leverage my skills and knowledge to contribute to your company’s and team success.
Overview
14
14
years of professional experience
Work History
Mail Clerk
United States Postal Service
Duluth, Georgia
11.2020 - Current
- Processed incoming and outgoing mail using postage meter equipment, scales, folders and other related machinery.
- Provided customer service assistance by responding to queries regarding mail delivery status.
- Assisted in sorting outbound mail into appropriate postal classes for cost efficiency.
- Created labels using software programs like Microsoft Word or Excel as required by clients.
- Collaborated with team members in order to meet dispatch deadlines
- Operated automated mailing systems to label, sort, bundle, weigh and dispatch items.
Customer Service Representative
Cigna
Atlanta, Georgia
11.2023 - 07.2024
- Assisted customers with plan selection by providing detailed information about available products and services.
- Processed billing payments, assisted with billing and coding questions and exchanges in an accurate and efficient manner.
- Maintained knowledge of company rules to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Met daily customer service quotas with a focus on quality.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Enterprise Rent-A-Car
Atlanta, GA
11.2018 - 11.2020
- Greeted customers upon arrival and provided assistance with check-in.
- Obtained reservation information and followed rate ratios to accurately charge customers.
- Maintained daily records of guests’ accounts including charges, payments, and credits.
- Answered customer questions about available fleets and products
- Coordinated with staff to verify all vehicles were clean and ready for guests.
- Used computer and database systems to verify information, process purchases and make notes.
Cashier
Aldi German Grocery
Memphis, Tennessee
05.2011 - 04.2018
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Operated cash register and accurately processed payments, returns, and exchanges.
- Provided efficient and courteous service to customers.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Checked drawer totals, reconciled discrepancies, and prepared bank deposits.
- Developed strong customer relationships to support satisfaction and loyalty.
Education
Bachelor Of Arts (B.A.) - undefined
University of Memphis
Memphis, TNAssociate In Applied Science (A.A.S.) - Cybersecurity
Georgia Piedmont Technical College
Clarkston, GeorgiaSkills
- Customer Experience
- Sales Expertise
- Problem-Solving Skills
- Strong Organization Skills
- Equipment Troubleshooting
- Clerical Processing
Timeline
Customer Service Representative
Cigna
11.2023 - 07.2024
Mail Clerk
United States Postal Service
11.2020 - Current
Customer Service Representative
Enterprise Rent-A-Car
11.2018 - 11.2020
Cashier
Aldi German Grocery
05.2011 - 04.2018
Bachelor Of Arts (B.A.) - undefined
University of Memphis
Associate In Applied Science (A.A.S.) - Cybersecurity
Georgia Piedmont Technical College