T'Nia Ballard
Chicago,IL
Summary
Motivated professional seeking opportunities to drive community impact while advancing personal growth. Strong interpersonal skills foster effective communication and collaboration. Eager to embrace challenges and learn new skills that enhance work ethic and organizational contribution.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2026 - Current
- Monitored CCTV systems and identified suspicious activity for prompt intervention.
- Enforced access control procedures and verified credentials at restricted entry points.
- Patrolled venue floors, entrances, and parking areas to maintain guest and asset safety.
- Responded to incidents and coordinated with management, police, and emergency personnel.
- Documented detailed incident reports and shift activity logs for accurate follow-up.
Security officer
Tao Group Hospitality
03.2024 - Current
- Monitored CCTV, alarms, and access control systems to maintain site security.
- De-escalated conflicts professionally while maintaining calm, secure environments for staff and visitors.
- Trained new security personnel on post orders, reporting standards, and emergency procedures.
- Improved shift readiness by maintaining logs, equipment, and compliance with post instructions.
Cashier
Ike’s Liquor
09.2025 - 06.2026
- Processed cash, card, and mobile payments accurately while maintaining balanced register operations.
- Verified customer age and ID compliance for alcohol sales according to store policy.
- Managed product scanning, pricing checks, and transaction corrections with attention to detail.
- Resolved customer questions and purchase issues quickly to support smooth checkout flow.
- Replenished front-end merchandise and maintained organized, presentable checkout area.
Security officer
Substance Inc
10.2024 - 08.2025
- Conducted routine patrols to deter unauthorized activity and identify safety hazards.
- Enforced visitor management procedures and verified credentials at entry points.
- Documented incidents, shift activity, and suspicious behavior in detailed security reports.
- Responded quickly to emergencies, coordinating with law enforcement and site leadership.
Security officer
Designated Defense Security Services
10.2023 - 03.2024
- Protected the safety of people, property, and visitors to deter criminal activity as a security officer.
- Monitored guest entrances, verified IDs, and enforced access control procedures.
- Patrolled venue floors, identified risks, and responded quickly to safety concerns.
- Documented incidents, prepared detailed reports, and maintained accurate daily logs.
Guest Experience Associate
S.A.F.E. Management
05.2020 - 10.2023
- Provided the best experience to stadium guests as a greeter, usher, ticket scanner, and attendant, rotating through various jobs.
- Directed guest flow through entrances, seating areas, and venue concourses for smooth event operations.
- Monitored ticket validation, credential checks, and access control using venue procedures.
- Assisted guests with wayfinding, seating requests, and ADA accommodations.
Customer Service Representative
Alorica
12.2018 - 03.2019
- Managed inbound and occasional outbound calls in a call-center environment to address customer inquiries. Recommend different products and services to customers while assisting management with analyzing customer data.
- Resolved customer inquiries via phone, email, and chat while maintaining service quality standards.
- Managed billing, account, and order issues using CRM and call center systems.
- De-escalated difficult customer situations with professionalism and empathy.
Office Clerk
Robertson Partners REIG
06.2014 - 06.2018
- Working alongside the Office Manager assisting with tasks, but primarily taking rental payments, filing, typing memos, answering phones, and putting in maintenance requests. Maintained office records and standards.
- Managed daily filing, recordkeeping, and document retrieval to support accurate office operations.
- Coordinated correspondence, phone inquiries, and inbox routing for timely administrative responses.
- Maintained data entry accuracy across spreadsheets, databases, and client records.
Education
Homewood-Flossmoor high school - General Studies
Homewood-Flossmoor high school
Flossmoor, IllinoisSkills
- Surveillance Monitoring
- Customer Service
- Trouble shooting
- Access Control
- Money Handling
- Microsoft Office
- Report Documentation
- Visitor Management
- Multi-line phone system
- Inventory Control
- Sales
- Administrative support
- Safety Protocols
Certification
- Perc card, 20 hour completion
- TAM Card
- Driver's License
- Food Handler Certification, 02/01/24, 02/01/27
- Class D Security
Timeline
Security Officer
Allied Universal Security Services
07.2026 - Current
Cashier
Ike’s Liquor
09.2025 - 06.2026
Security officer
Substance Inc
10.2024 - 08.2025
Security officer
Tao Group Hospitality
03.2024 - Current
Security officer
Designated Defense Security Services
10.2023 - 03.2024
Guest Experience Associate
S.A.F.E. Management
05.2020 - 10.2023
Customer Service Representative
Alorica
12.2018 - 03.2019
Office Clerk
Robertson Partners REIG
06.2014 - 06.2018
Homewood-Flossmoor high school - General Studies
Homewood-Flossmoor high school
Phone - Number
(872)230-6888