T'Nia Williams
Little Elm,TX
Summary
Dedicated individual with extensive experience in supervising operations, enhancing customer satisfaction and team performance. Eager to transition into healthcare and begin a career as a Pharmacy Technician Apprentice, providing accurate service and support to patients and pharmacy staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Potbelly Sandwich Shop
10.2021 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented inventory management practices to reduce waste and improve cost control.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
Server
Watermere at Frisco
06.2018 - 08.2018
- Provided exceptional customer service, enhancing dining experience through attentive and personalized interactions.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery, improving operational efficiency.
- Managed multiple tables simultaneously, demonstrating strong multitasking skills in a fast-paced environment.
- Gathered customer feedback to identify areas for improvement, implementing suggestions to elevate service quality.
Team Member
Auntie Anne's Pretzels
06.2016 - 06.2018
- Trained new team members on operational procedures and customer service standards.
- Prepared fresh pretzel dough daily, adhering to quality and safety standards.
- Provided exceptional customer service, enhancing overall guest satisfaction ratings.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Pharmacy
Texas Southern University
Houston, TXApplied Science
Collin College
Frisco, TXSkills
- Decision-making
- Workplace safety
- Punctual and reliable
- Training and mentoring
- Willingness to learn
- Time management
- Attention to detail
- Customer relations
- Relationship building
- Hiring and recruiting
- Inventory controls
Accomplishments
- Promoted to Shift Manager based on strong performance and leadership
- Managed daily operations and supervised team members in a fast-paced environment
- Delivered excellent customer service, resolving issues quickly and professionally
- Trained and supported new employees, improving team efficiency
Certification
- Pharmacy Technician Trainee License- In progress (Texas)
- Food Handler Certification
Timeline
Shift Manager
Potbelly Sandwich Shop
10.2021 - Current
Server
Watermere at Frisco
06.2018 - 08.2018
Team Member
Auntie Anne's Pretzels
06.2016 - 06.2018
Pharmacy
Texas Southern University
Applied Science
Collin College