Summary
Overview
Work History
Education
Skills
References
skiing, white water rafting, roller skating, traveling
Timeline
Generic

T. Nicole Birden

Alexandria,VA

Summary

Competent Veteran Medical Assistant /Phlebotomy Technician with 15+ years of experience working in high-volume, fast-paced settings.

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision.

Overview

23
23
years of professional experience

Work History

Clinical Technician

MHS Inova Hospital
05.2021 - Current
  • Worked with physicians and nurses in patience care excellence.
  • Performed patient work-ups and assisted in minor office procedures.
  • Collaborated with healthcare providers and administrators in proper testing.
  • Educated family members and caregivers on patient care instructions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Answered patient inquiries and provided information about healthcare services.
  • Disinfected tools, equipment and surfaces between patients.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

Medical Assistant

New Horizons
01.2019 - 05.2021
  • Directed over 20+ patients per day to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Biometric Screener / Phlebotomist

Total Wellness
05.2012 - Current
  • Expertly trained to collect blood using standard and specialized types of needles in under 3 minutes,
  • Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
  • Measured BMI and body fat percentage using hand-held devices.
  • Administered blood pressure with automatic and manual cuffs.
  • Completed intake assessment forms and filed clients' charts.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Instructed patients in at-home care and continued treatments.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Completed accurate and timely data entry.
  • Maintained participant and specimen information logs.

Phlebotomy Instructor

ACT College
03.2009 - 04.2012
  • Collaborated with other instructors to implement best practices to enhance student learning. For over 300 students during time
  • Distributed course syllabus and communicated course standards and learning objectives to students.
  • Implemented instructional presentations to communicate coursework goals.
  • Provided educational lectures and facilitated discussions on weekly basis.
  • Led daily operations by providing laboratory instruction, student advisement and industry best practices.
  • Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Coached students on individual level with patience and positive reinforcement.
  • Instructed and coached students to help overcome academic issues and personal challenges.
  • Gathered and reported attendance records according to school and program protocols.
  • Upheld classroom rules and regulations according to campus and department guidelines.
  • Evaluated students' competencies through written assignments and examinations.
  • Consulted with management about students in danger of not passing classes.

Traveling Phlebotomist

American Red Cross
08.2007 - 01.2009
  • Verified patients' identification for proper sample collection.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Monitored patients for reactions and verified sample quality.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Served 40 + donors per day

Pediatric Medical Assistant

Howard University Hospital
11.2006 - 08.2007
  • Greet patients and parents,
  • Take patient vital signs,
  • Evaluated patient histories, complaints, and current symptoms.
  • Obtained patient medical history, medication information, symptoms, allergies, etc.
  • Obtained and documented patient medical history, vital signs and current complaints at intake
  • Administer vaccines,
  • Perform venipuncture, finger/heel sticks and capillary blood collection with minimal of 25+ patients per day
  • Explain in office procedures to parents,
  • Maintain infant and adolescent shot records.
  • Maintained patient information via EMR
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Educated family members and caregivers on patient care instructions.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
  • Obtained and documented patient medical history, vital signs and current complaints at intake

Medical Assistant/Phlebotomist

Dr. Oswald Haye
05.2001 - 10.2006
  • Directed 25+ patients per day to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed

Education

American Red Cross HIV Counselor II Certification -

Certified Medication Technician -

Medical Assistant/Phlebotomy Certification -

11.2008

Medical Assistant / Phlebotomy - Medical Assistance / Phlebotomy

ACT College - Arlington
Arlington, VA
11.2007

Skills

  • Phlebotomy
  • Blood and Urine Analysis
  • Medical Terminology
  • Specimen Collection
  • Patient Records Documentation
  • Procedure Assistance
  • Patient Assessments
  • Customer Service
  • BLS/ First Aid / CPR
  • Antigen Testing
  • EMR / EHR
  • Emergency Procedures Understanding

References

References upon request

skiing, white water rafting, roller skating, traveling

I very much enjoy the outdoors and the water.But my absolute favorite is helping others.  I did a 9 month contract on a couple of  cruise ships doining Covid19 testing. I got to visited several islands and experience each of there own individual cultures. But nothithing is more satisfying then helping others. When you give joy to other people, You get more joy in return

Timeline

Clinical Technician

MHS Inova Hospital
05.2021 - Current

Medical Assistant

New Horizons
01.2019 - 05.2021

Biometric Screener / Phlebotomist

Total Wellness
05.2012 - Current

Phlebotomy Instructor

ACT College
03.2009 - 04.2012

Traveling Phlebotomist

American Red Cross
08.2007 - 01.2009

Pediatric Medical Assistant

Howard University Hospital
11.2006 - 08.2007

Medical Assistant/Phlebotomist

Dr. Oswald Haye
05.2001 - 10.2006

American Red Cross HIV Counselor II Certification -

Certified Medication Technician -

Medical Assistant/Phlebotomy Certification -

Medical Assistant / Phlebotomy - Medical Assistance / Phlebotomy

ACT College - Arlington

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