T. Nicole Callahan
American Fork
Summary
Dynamic Member Service Representative III at Utah Community Credit Union with a proven track record in customer service excellence and relationship building. Skilled in financial transactions and adept at resolving complex inquiries, I consistently exceed member expectations while identifying opportunities for cross-selling products. Committed to enhancing member satisfaction through high-quality service with attention to detail and solid work ethic.
Overview
7
7
years of professional experience
Work History
Member Service Representative III
Utah Community Credit Union
Saratoga Springs
04.2021 - Current
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Identified opportunities for cross-selling additional bank products or services based on members' needs.
- Demonstrated expertise in customer service, resolving complex inquiries, and problem-solving.
- Provided guidance on products and services to members, and assisted them with various banking transactions.
- Built relationships with members through quality interactions that exceeded expectations.
- Participated in training sessions to improve knowledge of product features and benefits.
Guest Services Associate
Thanksgiving Point
Lehi
04.2019 - 04.2021
- Performed cashier duties, including processing payments, refunds, and exchanges accurately and promptly.
- Created an inviting atmosphere for guests by providing friendly customer service at all times.
Food Service Worker
MidiCi - the Neapolitan Pizza Co.
Orem
09.2018 - 04.2019
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
Education
Bachelor of Science - Anthropology
Utah Valley University
Orem, UTAssociate of Science -
Utah Valley University
Orem, UT05-2025
High School Diploma -
American Fork High School
American Fork, UT05-2018
Skills
- Customer service excellence
- Financial transactions
- Relationship building
- Professional telephone demeanor
- Multitasking abilities
- Member account management
Timeline
Member Service Representative III
Utah Community Credit Union
04.2021 - Current
Guest Services Associate
Thanksgiving Point
04.2019 - 04.2021
Food Service Worker
MidiCi - the Neapolitan Pizza Co.
09.2018 - 04.2019
Bachelor of Science - Anthropology
Utah Valley University
Associate of Science -
Utah Valley University
High School Diploma -
American Fork High School
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