Tnisha Danglade-Jackman
McDonough,GA
Summary
I am a Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members. I am very Adaptable to Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Judicial Protection Officer
clayton county courthouse
Stockbridge, Georgia
04.2021 - Current
- Teach classes
- Implement Georgia Educational Curriculum
- Nutritional Education
- Oversee of transportation
- Investigated incidents involving theft, vandalism, or other criminal activities.
- Interacted professionally with customers while providing a high level of customer service.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Conducted security checks of personnel, vehicles, equipment, and documents at entry points.
- Reviewed surveillance camera footage to ensure proper functioning of equipment and identify potential threats or irregularities.
- Enforced safety regulations in order to protect company property and personnel.
Customer Service Enrollment Specialist
Bioiq/ Lets Get Checked work from home
Kennesaw, Georgia
12.2021 - 08.2022
- Conducted outreach activities to promote college services, programs, and resources.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
- Coordinated with other departments to ensure timely processing of admission applications.
Customer Service Representative
henry county boardof health
McDonough, Georgia
10.2020 - 12.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Security Officer
Allied Universal/Luxoticca
Atlanta, Georgia
03.2017 - 10.2020
- Secure premise
- Keep tally of visitors
- Uphold safety procedures
- Implement company guidelines
- Uphold civilian protection tactics
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Checked for safety hazards and took corrective action when necessary.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Officer
Allied Universal/John Deer Warehouse
02.2016 - 03.2017
- Secure premise
- Uphold company safety measures
- Implement company guidelines
- Uphold safety procedures
- Trainer
- Delegate safety protocols
Sub-contractor
AJC Newspaper Warehouse
01.2011 - 05.2014
- Distribution of newspaper
- Overseer of packages
- Delegate tasks
- Task management
- Customer service
- Postal transit distribution
Education
Diploma -
W. Wingate High School
Nursing -
Kingsborough Community College
Medical Assistant -
United Educated Institute (UEI)
Skills
- Microsoft Word
- Excel
- Word Processing
- Mac
- Windows
- Administrative Skills
- Incident investigation
- Surveillance monitoring
- Security procedure analysis
- Safety regulations enforcement
- Risk assessment
- Customer service
Certification
- Certified Patient Tech (CPT) in Nursing
- Certified Nursing Assistant
- Medical Assistant (Diploma)
- CPR Certified
- 1st Aid Certified
- Licensed Security Personnel
Languages
- Spanish, Intermediate
- Par-trois, Fluent
- Creole, Fluent
- Sign Language
Medical Skills
- Vitals
- Venepuncture
- Spirometry
- ICD-9, ICD-10 CPT
- ECG/EKG
- Glucose, Hct, Hgb
- Appointment Scheduling
- Strep Throat testing
- Urinalysis
- Removing Sutures
- Bandaging
- Hearing and Vision screening
- Tuberculosis testing
- Pregnancy Testing
- Mono testing
- Office environment safety
Timeline
Customer Service Enrollment Specialist
Bioiq/ Lets Get Checked work from home
12.2021 - 08.2022
Judicial Protection Officer
clayton county courthouse
04.2021 - Current
Customer Service Representative
henry county boardof health
10.2020 - 12.2021
Security Officer
Allied Universal/Luxoticca
03.2017 - 10.2020
Security Officer
Allied Universal/John Deer Warehouse
02.2016 - 03.2017
Sub-contractor
AJC Newspaper Warehouse
01.2011 - 05.2014
Diploma -
W. Wingate High School
Nursing -
Kingsborough Community College
Medical Assistant -
United Educated Institute (UEI)