Tobee Wise

Versatile operations professional supporting day-to-day business functions while driving online growth and brand consistency. Experienced in website updates using HTML, SEO optimization, and managing multi-channel e-commerce platforms including Amazon and eBay. Skilled in analyzing performance data, refining pricing strategies, and improving product visibility. Strong background in customer communication, order coordination, and technical support to ensure smooth operations and customer satisfaction.

Key Achievements

- Co-managed daily operations to improve organization and revenue focus.

- Redesigned and maintained the company website using HTML, improving usability and branding.

- Managed SEO, Google Analytics, and Google Ads to increase visibility and qualified traffic.

- Supported rebranding efforts through logo design and marketing materials in Canva.

- Oversaw product listings across Amazon, eBay, and website platforms with strategic pricing.

- Analyzed performance data to optimize listings, promotions, and ad strategies.

- Coordinated shipping, customer communication, and issue resolution to improve satisfaction.

- Provided IT support to maintain efficient system and online operations.

Results driven Purchasing Specialist managing end-to-end procurement operations while ensuring compliance and reducing financial risk. Expert in ERP and EDI systems, overseeing the full purchase order lifecycle from creation through supplier payment. Skilled in demand forecasting and inventory optimization aligned with sales trends. Strong background in vendor evaluation, contract negotiation, and cost analysis to drive profitability and scalability. Adept at expediting materials under tight deadlines while maintaining operational efficiency and financial accuracy through clear cross-functional communication.

Key Achievements

- Managed vendor relationships to ensure on-time delivery and consistent product quality.

- Researched and onboarded new suppliers, negotiating favorable pricing and contract terms.

- Improved inventory management processes, increasing efficiency and reducing stock discrepancies.

- Used ERP and EDI systems to track orders, inventory, and supplier transactions accurately.

- Supported demand forecasting and materials planning to reduce shortages and delays.

- Expedited time-sensitive materials while maintaining clear communication with internal teams and suppliers.

Customer-focused professional with 13+ years of experience in consumer services, specializing in retail, sales, and customer satisfaction. Proficient in ERP/EDI systems and Microsoft Office, with a strong track record in resolving shipment issues, damages, and inventory discrepancies. Skilled in onboarding and training team members to drive performance and service excellence. Adept at managing product shipments, ensuring accuracy and timely delivery. Known for proactively addressing customer concerns, escalating critical issues, and maintaining detailed records to identify trends and improve service outcomes. Strong communicator with a focus on building lasting customer relationships and delivering efficient solutions.

Key Achievements

- Negotiated vendor contracts, contributing to measurable cost savings.

- Delivered personalized support and product recommendations to enhance customer experience.

- Resolved customer inquiries quickly, improving satisfaction and retention.

- Maintained accurate records to track trends and optimize service processes.

- Built strong customer relationships through effective communication and problem-solving.

E-commerce specialist overseeing all aspects of eBay sales operations, delivering customer service while driving business growth. Managed listing creation, optimized product descriptions, and implemented competitive pricing strategies while maintaining inventory accuracy. Closely monitored listings, addressed customer inquiries, and efficiently handled returns to ensure customer satisfaction. Developed and executed marketing strategies to increase product visibility and expand customer reach. Analyzed sales data to generate insights and improve performance, while collaborating with cross-functional teams to streamline operations.

Key Achievements

- Managed daily eBay store operations, including listing optimization and customer service.

- Utilized customer trend analysis to guide product selection and inventory decisions.

- Increased sales by 20% through strategic pricing and promotions.

- Formulated pricing strategies that maximized profitability while remaining competitive.

- Developed and implemented promotional campaigns to drive engagement and sales.

- Led a team of 5 sales associates, improving performance through coaching and coordination.

- Collaborated with marketing to create compelling product listings.