Tobi Jones
Rogersville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Advocate
Safelite AutoGlass
06.2017 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Trained staff on operating procedures and company services.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Passionate about learning and committed to continual improvement.
Animal Care Taker
Snow Cloud Farms
01.2016 - 07.2017
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Retail Associate
Pool And Spa World
04.2016 - 10.2016
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Leads Associate
Senior Life Services
07.2015 - 12.2015
- Processed leads sent in via mail from potential clients for Life insurance.
- Organize leads into packages for Sales agents to follow up on.
- Keep all leads not sent out organized numerous bits of data.
Sales Associate
Pinch A Penny Pool Patio Spa
08.2014 - 07.2015
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Part Time Retail Associate
T.J. Maxx Retail Store
07.2014 - 09.2014
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections, and purchases.
Sales Associate
Browns Pools And Spas
03.2014 - 06.2014
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Waitress
Massaki Japanese Steakhouse
06.2013 - 02.2014
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of
- Maintained customer satisfaction by clarifying questions about orders and specialty
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Education
High School Diploma -
Riverheads High School
Staunton, VA06.2013
Skills
- Multi-line phone talent
- Administrative and Office Support
- Glass industry expertise
- Customer Service
- Computer Skills
- POS systems expert
- Understanding Customer Needs
Accomplishments
Safelite Spirit Award winner
Timeline
Customer Advocate
Safelite AutoGlass
06.2017 - Current
Retail Associate
Pool And Spa World
04.2016 - 10.2016
Animal Care Taker
Snow Cloud Farms
01.2016 - 07.2017
Leads Associate
Senior Life Services
07.2015 - 12.2015
Sales Associate
Pinch A Penny Pool Patio Spa
08.2014 - 07.2015
Part Time Retail Associate
T.J. Maxx Retail Store
07.2014 - 09.2014
Sales Associate
Browns Pools And Spas
03.2014 - 06.2014
Waitress
Massaki Japanese Steakhouse
06.2013 - 02.2014
High School Diploma -
Riverheads High School
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