Tobi Young
Johnson City,Tennessee
Summary
Friendly and reliable cashier/customer service associate offering a professional attitude, excellent communication skills, and workplace focus. Also, quick and accurate in cash and card transactions with exceptional multi-tasking aptitude.
Overview
15
15
years of professional experience
Work History
Cashier
Pizza Inn
Johnson City, TN
01.2022 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns
- Mentored new team members on operation of POS system
- Restocked salad bar and buffet
- Reviewed new promotions and monitored price changes
- Greeted customers entering store and responded promptly to customer needs
Porter
Monument Real Estate Services
Johnson City, TN
09.2020 - 09.2021
- Performed cleaning and maintenance duties as directed.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping and window-cleaning.
- Communicated with coworkers and managers about completed duties.
- Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Adhered to company safety regulations and OSHA requirements
Front Desk
Pinecrest Cleaners
Greeneville, TN
06.2010 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Kept cash drawers in balance and ran daily reports to verify totals
Assistant Teacher
Beacon School
Greeneville, TN
08.2003 - 10.2008
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided additional mentoring based on student evaluations
Customer Service
EcoQuest International
Greeneville, TN
04.1997 - 08.2003
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Resolved various issues over phone with up to 300 customers daily
Education
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
Johnson City, TN05.2019
Skills
- Cooperative Attitude
- Credits and Refunds
- Cash Register Operation
- Customer Assistance
- POS Systems
- Cash Drawer Management
- Microsoft Office
- Problem-Solving
- Detail-Oriented
- Money handling
- Reports and documents
- Staff Training
Timeline
Cashier
Pizza Inn
01.2022 - 05.2022
Porter
Monument Real Estate Services
09.2020 - 09.2021
Front Desk
Pinecrest Cleaners
06.2010 - 01.2013
Assistant Teacher
Beacon School
08.2003 - 10.2008
Customer Service
EcoQuest International
04.1997 - 08.2003
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University