Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tobiahs Ewelike

Houston,USA

Summary

With three years of IT experience across organizations of various sizes, I bring a solid foundation in technology and cybersecurity to every project. I hold an Associate's degree in Cyber Security and am advancing my expertise through a bachelor's degree in Computer Information Systems.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT

Pearl Academy
04.2022 - Current
  • Assisted users through the Jira ticketing system, by providing efficient and effective technical support
  • Managed Linux and Windows servers, performing upgrades and patching to maintain security and ensure optimal performance
  • Oversaw 2 Azure environments, Domain Controllers, SCCM, and Group Policies
  • Implemented and maintained backup solutions to secure critical data and ensure business continuity
  • Performed vulnerability assessments and configured InsightIDR alerts using an SIEM to proactively mitigate security risks
  • Partnered with vendors to procure software resources aligned with capacity planning and organizational needs
  • Executed technology strategies that seamlessly aligned with corporate objectives, resulting in operational efficiencies and performance enhancements

Help Desk Technician

Disney
08.2021 - 04.2022
  • Company Overview: Contractor
  • Resolved level 1 support tickets by following KB articles
  • Assisted users with laptop, VOIP phone, printer issues remotely using RMM tools such as Zendesk
  • Contractor

Customer Technical Support

Universal Studios
08.2020 - 08.2021
  • Helped users with basic computer issues while providing great customer service
  • Installed 3rd party approved software on Dell laptops

Education

Bachelor's degree - Information Technology

University of Houston-Victoria
Victoria, TX
11.2024

Associate's degree - Cyber Security

Houston Community College
Houston, TX
05.2022

Skills

Technical Skills

  • System Administration
  • Vulnerability Management
  • Enterprise Security and Compliance
  • Cloud Security
  • Linux

Functional Skills

  • Project Management
  • Security Awareness
  • Disaster Recovery Planning
  • Change Management

Certification

CompTIA Security

Timeline

IT

Pearl Academy
04.2022 - Current

Help Desk Technician

Disney
08.2021 - 04.2022

Customer Technical Support

Universal Studios
08.2020 - 08.2021

Associate's degree - Cyber Security

Houston Community College

Bachelor's degree - Information Technology

University of Houston-Victoria

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Tobiahs Ewelike