Tobias Jenkins
West Norriton,PA
Summary
Dynamic Customer Solutions Consultant with proven expertise at PECO in upselling and enhancing team performance. Skilled in client relationship building and problem-solving, I effectively resolved customer issues while fostering loyalty. My proactive approach led to increased sales revenue and improved customer satisfaction, demonstrating my commitment to excellence in customer service.
Customer solutions expert with strong focus on delivering impactful results and fostering team collaboration. Adept at problem-solving, client communication, and adapting to evolving needs. Known for reliability and ability to drive customer satisfaction through innovative solutions and strategic thinking. Skilled in handling complex inquiries, providing tailored solutions, and maintaining high standards of service excellence.
Overview
28
28
years of professional experience
Work History
Customer Solutions Consultant
PECO
04.2012 - Current
- Followed up on technical, commercial, and order-related inquiries.
- Developed expert product knowledge to effectively answer questions and recommend appropriate solutions.
- Actively participated in team meetings where best practices were shared among colleagues resulting in enhanced overall team performance.
- Proactively identified opportunities for upselling or cross-selling within existing accounts, contributing to increased sales revenue.
Customer Service Representative
AAA Northeast
01.1997 - 07.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Political Science
Morehouse College
Atlanta, GASociology
Temple University
Philadelphia, PASkills
- Client relationship building
- Performance tracking
- Teamwork
- Customer service
- Problem-solving
- Time management
Timeline
Customer Solutions Consultant
PECO
04.2012 - Current
Customer Service Representative
AAA Northeast
01.1997 - 07.2010
Political Science
Morehouse College
Sociology
Temple University
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