Tobias Triplett
Tempe,AZ
Summary
Observant Property Adjuster with nine years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Property Adjuster
USAA
07.2023 - Current
- Carefully reviewed claim information to verify accuracy and avert non-meritorious claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Used Xactimate to compile estimates for personal property and structure damage.
- Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
- Collaborated with contractors and other professionals to ensure accurate appraisals of damage costs for residential properties.
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
- Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Fire Claims Advocate
Lemonade Insurance
05.2021 - 07.2023
- Collaborated with various departments for efficient claims processing, resulting in quicker resolutions for clients.
- Managed sensitive client information with strict confidentiality, adhering to data protection laws and guidelines at all times.
- Mentored junior staff members on effective claim management techniques, fostering a supportive team environment focused on achieving results for clients.
- Coordinated with external vendors such as appraisers or repair shops to obtain necessary assessments related to client''s damages or losses quickly and accurately.
- Assisted clients in understanding policy coverage and benefits, resulting in better-informed decisions about their claims.
- Identified opportunities for process improvements, leading to reduced errors in claim submissions.
- Managed a large caseload of claims, ensuring prompt attention to each case and maintaining organized records.
Claim Specialist Boat, Commercial, Farm & Ranch
State Farm
04.2019 - 05.2021
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Coordinated with legal teams when necessary to accurately represent clients'' interests during litigation proceedings.
- Evaluated and settled complex insurance claims in strict timeframes.
Claim Specialist Fire Team Managed
State Farm
08.2017 - 04.2019
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Identified fraudulent activity through meticulous analysis of claim data, protecting company resources from potential losses.
Claim Associate Auto Express
State Farm
07.2015 - 08.2017
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
- Provided mentorship to junior associates through skill development sessions aimed at enhancing overall team capabilities.
Education
GED -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZAssociate of Science - Administration of Justice Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ2026
Skills
- Claims Investigation
- Estimating Repair Costs
- Technical Knowledge
- Damage Assessment
- Policy Interpretation
- Critical Thinking
- Team Collaboration
- Decision-Making
- Relationship Building
- Negotiation and Mediation
Certification
- IICRC Certified Water Restoration Technician
- Xactimate Level 1 & 2 Certified.
- Active licenses in FL, VT, TX, SC, OK, GA, DE, CT, RI, NC, NM, LA, KY, NY & AZ.
Timeline
Senior Property Adjuster
USAA
07.2023 - Current
Fire Claims Advocate
Lemonade Insurance
05.2021 - 07.2023
Claim Specialist Boat, Commercial, Farm & Ranch
State Farm
04.2019 - 05.2021
Claim Specialist Fire Team Managed
State Farm
08.2017 - 04.2019
Claim Associate Auto Express
State Farm
07.2015 - 08.2017
GED -
Maricopa Community Colleges - Gateway Community College
Associate of Science - Administration of Justice Studies
Maricopa Community Colleges - Mesa Community College
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