Tobias Gert Bechtloff
CHICAGO,Illinois
Summary
Dedicated, multilingual professional adept at performing in international work environments with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent communication skills. Clear understanding of company goals and motivated to learn, grow and excel.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Ropa Cabana, LLC
03.2021 - 10.2023
- Coordinated concession operations and team, including food preparation and storeroom areas.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw daily operations to ensure high levels of productivity.
- Organize events such as music performances, film screenings, poetry readings and theatrical performances to create a strong customer relationship and increase brand equity.
Sound Engineer, Camera Assistant, Gaffer
Freelance
01.2001 - 12.2019
- Responsible for equipment renting, camera set up, lens changing and focus pulling, equipment maintenance and data handling, etc.
- Responsible for microphone selection, boom operating, sound recording and sound mixing.
- Managed a team of electricians to fulfill the DoP's vision and the production needs.
- Gathered a broad knowledge of lighting equipment, rigging options, generator operations and power distribution.
- Acquired the skill to work with available light.
- Manipulated the use of light as a dramatic tool of storytelling.
Call Center Representative, Outbound
EF
10.2011 - 03.2012
- Educated and sold our Foreign Exchange Student Program to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered calls per shift to meet fast-paced call center demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Arts - Digital Media
G19 Mediaschool
Hamburg, Germany06.2001
High School Diploma -
Hermaneum High School
Hamburg, Germany11.1997
Skills
- Fluent in German and English
- Proficient in Dutch
- Team management
- Operations management
- Verbal and written communication
- Customer satisfaction
- Problem resolution
- Complaint resolution
- Order fulfillment
- Training development aptitude
- Inventory controls
- Equipment maintenance
Timeline
Owner/Operator
Ropa Cabana, LLC
03.2021 - 10.2023
Call Center Representative, Outbound
EF
10.2011 - 03.2012
Sound Engineer, Camera Assistant, Gaffer
Freelance
01.2001 - 12.2019
Associate of Arts - Digital Media
G19 Mediaschool
High School Diploma -
Hermaneum High School
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