Summary
Overview
Work History
Education
Skills
Timeline
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Toby Berryhill

Mulberry,FL

Summary

Dynamic professional with extensive experience as a Liquor Specialist at Publix Super Markets, Inc. Proven track record in enhancing customer relations and implementing effective training programs. Expert in problem-solving and analytical thinking, driving employee engagement and satisfaction while maintaining operational efficiency. Committed to fostering a collaborative work environment.

Overview

21
21
years of professional experience

Work History

Liquor Specialist

Publix Super Markets, Inc
07.2014 - 06.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Also was Stock clerk and Deli Clerk

Manager

Applebee's Restaurant & Grill
01.2008 - 07.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager

Chili's Bar and Grill
01.2004 - 01.2005
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Bachelor of Science - Geology

University of Southern Mississippi
Hattiesburg, MS
05-1985

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Liquor Specialist

Publix Super Markets, Inc
07.2014 - 06.2025

Manager

Applebee's Restaurant & Grill
01.2008 - 07.2014

Manager

Chili's Bar and Grill
01.2004 - 01.2005

Bachelor of Science - Geology

University of Southern Mississippi

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