Toby English

Guided Glasshive partners across full customer lifecycle, from sales and onboarding through adoption and long-term account success. Advised prospective customers on how Glasshive fit business and marketing objectives. Strengthened partner relationships through tailored support, product education, campaign support, and strategic recommendations. Partnered with new and existing accounts to drive platform utilization, troubleshoot issues, align internal resources, and maintain access to needed tools. Enabled partner marketing efforts through campaign setup, co-branded content, and ongoing account communication.

Developed customer onboarding processes to enhance user experience and drive product adoption.

Collaborated with cross-functional teams to resolve customer issues and improve service delivery.

Analyzed customer feedback to identify trends and recommend product enhancements for increased satisfaction.

• Entered and maintained data accuracy in internal databases and spreadsheets.
• Verified information against source documents to ensure consistency and reliability.
• Assisted in developing streamlined data entry processes for improved efficiency.
• Conducted regular audits of data entries to identify discrepancies and implement corrections.
• Trained new staff on data entry procedures and best practices for accuracy.

• Completed data entry tasks with accuracy and efficiency.
• Managed multiple data projects simultaneously while maintaining high levels of precision and detail.
• Utilized advanced spreadsheet functions to analyze trends and support decision-making processes.
• Collaborated with team members to enhance data management workflows and reduce errors.

• Collaborated with department heads to identify staffing needs and align hiring strategies.
• Streamlined recruitment processes to enhance candidate selection efficiency.
• Developed training programs, improving onboarding experience for new hires.
• Implemented performance evaluation systems, fostering consistent employee development.
• Mentored junior recruiters, enhancing team skills and overall recruitment effectiveness.

• Leveraged CRM tools to track customer interactions and streamline communication for ongoing campaigns.
• Developed and executed comprehensive marketing campaigns across multiple digital platforms.
• Mentored junior team members on best practices in campaign management and execution.
• Defined all campaign roles and filled positions.
• Taught in-house employees strategies for successful internal and external communications.