Toby Henson
Omaha,NE
Summary
Dynamic professional with extensive experience in emergency management and effective team leadership at Ameristar Casino. Proven ability in incident response and real-time surveillance analysis, complemented by strong communication skills. Recognized for enhancing operational efficiency and developing staff capabilities, ensuring a safe and secure environment for all guests.
Overview
13
13
years of professional experience
Work History
Security Shift Supervisor
Ameristar Casino
Council Bluffs, IA
07.2021 - Current
- Hired as a Security Officer/EMT, where I climbed a tiered structure, certifying in identification checks, security dispatching, and surveillance and alarm systems.
- Handle a variety of emergencies but primarily respond to any medical emergency that takes place on property
- Heavy paperwork load that enhances report writing and documentation skills
- Promoted in 2024 to Security Supervisor taking on roles such as scheduling, hiring, and handling disorderly guests
General Manager
True Rest Float Spa
Omaha, NE
01.2021 - 07.2021
- In charge of daily operations, scheduling, hiring, stock and supply and maintenance
Fire Fighter
Raton Fire Department
Raton, NM
10.2017 - 01.2021
- Emergency Response and Rescue for Emergency Medicine, Fire (Structure and Wildland), and Hazmat
- Licensed with EMT-B, Fire l & ll, Hazmat Ops and Awareness, Wildland Sawyer Class C, Various ICS/NIMS certifications
- Report writing and documentation
Server
Bruno's Pizza and Wings
Raton, NM
03.2017 - 10.2017
- Food server responsible for order taking, billing and money handling
- Alcohol Serving License
- Involved multitasking and teamwork to assure a smooth shift
Coach
Flipshack
Colorado Springs, CO
08.2016 - 02.2017
- Coaching children ages 5 to 16, communication and multitasking are some skills that are used every shift
- Quick thinking and problem solving are essential in this setting
Carhop
Sonic Drive In
Salida, CO
05.2015 - 09.2016
- Job duties included customer service, taking and preparing orders, handling money, all while on roller blades
Front Desk Attendant
Baymont Inn & Suites
Salida, CO
01.2016 - 07.2016
- Front desk position, in charge of greeting and checking in guests, as well as accommodating to the needs of guests as they arose
Fry Cook
Wall Bangers Bar and Grill
Salida , CO
10.2015 - 12.2015
- Busser/dishwasher basic restaurant grunt work
Coach
Clovis Gymnastics Academy
Clovis, NM
08.2014 - 12.2014
- Coaching children ages 5 to 16, communication, and multitasking are some skills that are used every shift.
- Quick thinking and problem-solving are essential in this setting.
Housekeeper
Holiday Inn Express
Raton, NM
06.2012 - 08.2012
- Housekeeping, cleaning rooms after a guest's stay
Education
EMT Basic License -
University of New Mexico
06.2018
High School Diploma -
Raton High School
05.2014
Some College (No Degree) -
Eastern New Mexico University
Skills
- Effective team leadership
- Incident response
- Access control
- Emergency management
- Real-Time Surveillance Analysis
- Communication
- Skill Development Coaching
- Report writing and documentation
- Emergency preplanning
- EMT-B, First Aid, and CPR certified
- Customer service
- Analytical Problem Solving
Timeline
Security Shift Supervisor
Ameristar Casino
07.2021 - Current
General Manager
True Rest Float Spa
01.2021 - 07.2021
Fire Fighter
Raton Fire Department
10.2017 - 01.2021
Server
Bruno's Pizza and Wings
03.2017 - 10.2017
Coach
Flipshack
08.2016 - 02.2017
Front Desk Attendant
Baymont Inn & Suites
01.2016 - 07.2016
Fry Cook
Wall Bangers Bar and Grill
10.2015 - 12.2015
Carhop
Sonic Drive In
05.2015 - 09.2016
Coach
Clovis Gymnastics Academy
08.2014 - 12.2014
Housekeeper
Holiday Inn Express
06.2012 - 08.2012
EMT Basic License -
University of New Mexico
High School Diploma -
Raton High School
Some College (No Degree) -
Eastern New Mexico University
Similar Profiles
Celeste MillerCeleste Miller
Casino Service Representative at Ameristar CasinoCasino Service Representative at Ameristar Casino
Cole GalloCole Gallo
Security Officer at Ameristar CasinoSecurity Officer at Ameristar Casino
Romela CampieriRomela Campieri
Accounting & Finance at Ameristar CasinoAccounting & Finance at Ameristar Casino