Toby Hicks
Grand Prairie
Summary
Committed to elevating customer support and service teams with a dependable, approachable demeanor, supported by proficient technical troubleshooting skills and a wealth of experience in ensuring positive, seamless interactions.
Overview
13
13
years of professional experience
Work History
Coach Bus Operator
ECHO, AFC Transportation
Grand Prairie
03.2025 - Current
- Safely operated coach buses on assigned routes, ensuring on-time arrivals
- Conducted daily pre-trip checks and cleaned vehicles, ensuring safety and comfort for passengers
- Followed DOT safety rules and traffic laws
- Assisted riders with boarding, luggage, and seating, ensuring a smooth and pleasant travel experience
- Resolved customer concerns patiently, enhancing overall satisfaction
Coach Bus Operator
Best Trails and Travel
Brooklyn
08.2018 - 06.2024
- Safely operated coach buses on assigned routes, ensuring on-time arrivals
- Assisted riders with boarding, luggage, and seating while addressing questions to ensure a smooth travel experience
- Conducted daily pre-trip checks and cleaned vehicles to maintain safety and operational readiness
- Followed DOT safety rules and traffic laws
- Clarified rider issues to improve satisfaction and resolve concerns promptly
Bus Operator
New York City Transit Authority
Brooklyn
02.2018 - 08.2018
- Operated buses efficiently to adhere to tight city schedules
- Managed traffic and crowds effectively to maintain smooth operations
- Provided accurate directions to ensure timely arrival for riders
- Performed quick pre-shift safety checks
- Recorded incidents accurately for dispatch review
Truck Driver
Fresh Direct
Brooklyn
01.2013 - 01.2018
- Safely drove delivery trucks on assigned routes, on-time every shift
- Adhered to DOT safety regulations and traffic laws, promoting safe driving practices
- Conducted daily pre-trip inspections, cleaned truck, reported issues
- Assisted customers with unloading, ensuring efficient and smooth delivery process
- Addressed customer concerns with patience, fostering positive interactions
Education
General Equivalency Diploma (GED) -
New York State Department of Education
Albany, NY01-1992
Skills
- DOT certification
- Vehicle inspection
- Safety compliance
- Route navigation expertise
- Route planning
- Logistics management
- Customer service excellence
Availability
Happy to chat-I'm available for interviews anytime. Thanks for reading!
Timeline
Coach Bus Operator
ECHO, AFC Transportation
03.2025 - Current
Coach Bus Operator
Best Trails and Travel
08.2018 - 06.2024
Bus Operator
New York City Transit Authority
02.2018 - 08.2018
Truck Driver
Fresh Direct
01.2013 - 01.2018
General Equivalency Diploma (GED) -
New York State Department of Education