Toby Hines
Ofc Admin/Card Artist
Dearborn,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Branch Office Administrator
CNO Financial Group/Bankers Life
04.2010 - 12.2022
- Composed professional business correspondence, emails, meetings notes and other documents.
- Maintained office supplies and equipment to support team productivity.
- Assisted agents with handling difficulties and resolving problems in order to get insurance applications issued.
- Collaborated with agent managers to coordinate activities of individual agents within teams.
- Executed variety of customer transactions according to institutional policy and procedures.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Provided compliance and audit training to agents to minimize regulatory risks and liability to the company.
- Implemented workflow management techniques to overcome obstacles and increase team productivity.
Private Caregiver (non-paying)
Family Member
04.2009 - 04.2010
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported mother-in-law to events and activities, medical appointments, and shopping trips.
- Assisted mother-in-law with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Monitored progress and documented mother-in-law's health status to keep family and doctors updated.
- Engaged mother-in-law in meaningful conversation, socialization, and activity.
Insurance Agent (contract Position)
CNO Financial/Bankers Life
07.2007 - 09.2008
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
Retail Sales Buyer: Books/Multimedia/Packaged Food
The Henry Ford Museum Of American Innovation
04.1994 - 02.2007
- Responsible for $900K annual revenue across various permanent and temporary retail locations.
- Traveled to store locations to review product mix, obtain feedback and share information.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Collaborated with sales team to identify and fulfill customer needs.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Researched and identified new suppliers and vendors.
- Evaluated product quality and vendor performance to maintain quality standards.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Attended trade shows and conferences for purchasing and to identify trends.
- Handled book signing events.
- Worked with internal graphics/marketing department, artists, and external vendors to develop books and private label food for visitors.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Arts - Interior Architecture And Fiber Arts
School of The Art Institute of Chicago
Chicago, IL05.1986
Skills
- Customer Service
- Updating Client Data
- Client Interactions
- Customer Feedback
- Workflow Processes
- Strategic Planning
- Maintaining Strict Confidentiality
- Office Supplies and Inventory
- Customer Loyalty
- Creative Solutions
Timeline
Branch Office Administrator
CNO Financial Group/Bankers Life
04.2010 - 12.2022
Private Caregiver (non-paying)
Family Member
04.2009 - 04.2010
Insurance Agent (contract Position)
CNO Financial/Bankers Life
07.2007 - 09.2008
Retail Sales Buyer: Books/Multimedia/Packaged Food
The Henry Ford Museum Of American Innovation
04.1994 - 02.2007
Bachelor of Arts - Interior Architecture And Fiber Arts
School of The Art Institute of Chicago
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