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Associate Principal Engineer

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Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.


Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

I’ve spent the last several years working in the heavy industrial and automation field, handling everything from field service and repairs to full system installations and shop operations. I’ve worked hands-on with both automated and manual PIT systems, material handling equipment, and large mechanical assemblies as well as some massive impressive robots.

I’m the kind of person who learns by doing, I can read and write technical drawings, track down faults in a system, and pull a team together to get a job finished safely and on time, and that's because I've done it. Over the years, I’ve gained a lot of experience with budgeting, parts sourcing and pricing, keeping vendors and contractors on the same page!

People who’ve worked with me know I don’t like to sit behind a desk all day. I stay involved, figure things out, and make sure the work gets done right the first time, or learn so there isn't a second. I keep communication clear, stay reliable, and always look for ways to improve performance, safety, and customer satisfaction.

Dynamic professional with a proven track record in customer service and management, honed across roles from Service Advisor and Shop Manager at Garage 134 to Sales and Purchasing Manager at GL Caissie LTD. Excelled in fostering customer loyalty, enhancing supplier relationships, and boosting sales revenue. Skilled in multitasking, organization, and maintaining calm under pressure, demonstrating a strong work ethic and teamwork.

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Toby Jones

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Shop/Service Manager

Sales/Installation Technician

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High School Diploma -

No Degree - Music Education

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Shop/Service Manager

Sales/Installation Technician

Collection

High School Diploma -

No Degree - Music Education

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