Toby Jones
Orange Park
Overview
21
21
years of professional experience
Work History
Shop/Service Manager
Tire Kingdom by Mavis
Orange Park, FL
04.2015 - Current
- Assisted in managing service operations to enhance customer satisfaction.
- Learned and applied company policies for effective service delivery.
- Supported team in resolving customer inquiries and complaints promptly.
- Collaborated with colleagues to optimize workflow and improve service efficiency.
Sales/Installation Technician
Cable View Communication/Comcast
Jacksonville, FL
11.2007 - 08.2013
- Installed phone cable and internet services for residential and commercial clients
- Resolved trouble calls by taking my time listening to the customer issue.
- Train new employee on best installation practices and customer care (person/property)
Collection
Diversify Consultants Inc
Jacksonville. Fl
11.2004 - 02.2007
- Handled out-bound 1st&3rd party collection calls for for most telecommunication companies.
- Demonstrated technics in verbal communication handling customers
- Used critical thinking to break down problems, evaluate solutions, and make decisions so the customer can understand that i am there to help them.
Education
High School Diploma -
Douglas Anderson School of The Arts
Jacksonville, FLNo Degree - Music Education
Florida Community College of Jacksonville
09-2001
Skills
- Customer service
- Employee training and development
- Multitasking and organization
- Workflow management
- Problem-solving
- Staff supervision
- Service order flow
- Critical thinking
Timeline
Shop/Service Manager
Tire Kingdom by Mavis
04.2015 - Current
Sales/Installation Technician
Cable View Communication/Comcast
11.2007 - 08.2013
Collection
Diversify Consultants Inc
11.2004 - 02.2007
High School Diploma -
Douglas Anderson School of The Arts
No Degree - Music Education
Florida Community College of Jacksonville