Toby Robertson
Fayetteville,GA
Summary
Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.
Overview
6
6
years of professional experience
Work History
Limousine Chauffeur
Greene Worldwide Transportation
Atlanta, GA
10.2023 - Current
- Maintained a clean vehicle interior and exterior.
- Assisted with loading and unloading luggage into the limousine.
- Responded promptly to customer inquiries regarding services provided.
- Monitored weather conditions to adjust driving techniques accordingly.
- Greeted passengers and opened doors for them upon arrival at the limousine.
- Provided an efficient, safe and courteous chauffeur service to clients.
- Reported any mechanical issues or accidents immediately to management.
- Assisted customers with travel arrangements such as hotel bookings or restaurant reservations.
- Communicated professionally with customers throughout the duration of the journey.
- Developed strong relationships with customers through excellent customer service skills.
- Followed all company policies and procedures when operating a limousine.
- Navigated unfamiliar routes using GPS systems or maps while adhering to traffic laws.
- Inspected vehicle before each trip to ensure safety of passengers and compliance with regulatory standards.
- Ensured timely arrivals at destinations by monitoring traffic patterns and road closures.
- Adhered to all local laws pertaining to the operation of a limousine.
- Demonstrated knowledge of landmarks, attractions, restaurants and other points of interest along routes traveled.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Package Delivery Driver
Amazon Flex
Atlanta, GA
07.2023 - Current
- Using navigation apps such as Google Maps or Waze to determine optimal routes for efficient deliveries.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Assisting with loading and unloading packages from trucks as needed.
- Following all safety protocols while operating a motor vehicle during deliveries.
- Requested signatures or followed touch-free delivery procedures.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Used problem-solving skills to address and navigate delivery challenges.
- Assisted in sorting and organizing packages for delivery at the warehouse.
- Prioritized urgent deliveries according to company guidelines.
- Loaded and unloaded delivery vehicles with packages efficiently.
- Demonstrated professionalism and positive attitude in customer interactions.
- Loaded and unloaded vehicles at distribution center and delivery address.
Food Delivery Driver
Uber Eats, GrubHub, Instacart
Atlanta, GA
12.2020 - Current
- Ensured that the correct order was delivered to the customer.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Answered customer inquiries regarding menu items, prices and availability.
- Managed inventory of food items in vehicle by checking expiration dates regularly.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Loaded and unloaded delivery vehicles with food items.
- Provided excellent customer service throughout the delivery process.
- Carried food in insulated bags to maintain hot or cold temperature.
- Analyzed customer address to determine best route for timely delivery.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Delivered fresh food to customers across local area.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
Package Delivery Driver
Roadie
Atlanta, GA
10.2019 - Current
- Verified the contents of inventory loads against shipping papers.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Managed time efficiently when making multiple stops along designated routes.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Delivered packages to customers in a timely and efficient manner.
- Maintained delivery schedules without compromising safety.
- Delivered goods and services to customers on time and in excellent condition.
- Followed routes assigned by dispatchers to meet delivery objectives.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Utilized GPS and maps for efficient route planning.
- Secured merchandise, avoiding damage during transportation.
- Achieved consistently high customer scores due to exceptional service.
- Enhanced customer satisfaction by providing courteous and professional service.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
Rideshare Driver
Uber And Lyft
Atlanta, GA
07.2018 - 10.2023
- Established positive relationships with customers through courteous interactions.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Greeted customers and provided them with information about the rideshare service.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Offered riders information about local attractions and restaurants.
- Drove passengers from pick-up points to deliver to destination.
- Employed defensive driving techniques to ensure the safety of passengers and other road users.
- Collaborated with rideshare platform support teams to address any operational concerns.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Utilized feedback from passengers to improve service and address any shortcomings.
Medical Transportation Driver
Provado
Atlanta, GA
03.2020 - 08.2023
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Adhered to safety protocols and procedures established by the organization at all times.
- Provided safe and timely transportation for patients to medical appointments.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Transported patients in wheelchairs or stretchers if needed, using appropriate equipment and techniques.
- Served as an ambassador for the organization by providing courteous customer service to passengers during trips.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
Education
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Professional Appearance
- Route planning expertise
- Maintenance service understanding
- GPS and mapping
- Road regulations knowledge
- Luggage loading
- Vehicle Maintenance
- Proper vehicle operations
- Defensive Driving
- Punctuality
- Route Planning
Timeline
Limousine Chauffeur
Greene Worldwide Transportation
10.2023 - Current
Package Delivery Driver
Amazon Flex
07.2023 - Current
Food Delivery Driver
Uber Eats, GrubHub, Instacart
12.2020 - Current
Medical Transportation Driver
Provado
03.2020 - 08.2023
Package Delivery Driver
Roadie
10.2019 - Current
Rideshare Driver
Uber And Lyft
07.2018 - 10.2023
Some College (No Degree) -
Eastern Michigan University