Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toby Braxton

Kennesaw,GA

Summary

Experienced professional with a proven track record in Service Management, Quality Assurance Management, and Consulting. Equipped with a dynamic skill set and a relentless drive for success, I am eager to leverage my expertise in leadership and client success to excel in roles that demand meticulous attention to detail, exceptional problem-solving skills, and the cultivation of strong teamwork and data analysis. With a passion for driving business success and surpassing expectations, I am prepared to make a significant impact in your organization

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Manager

Midas
06.2022 - Current
  • Implemented quality assurance measures in service management operations, achieving a remarkable reduction in service errors and an outstanding improvement in client satisfaction.
  • Mentored and managed technicians to foster a positive team dynamic beneficial to knowledge sharing and skill development.
  • Addressed client objections effectively by providing customized solutions based on their unique needs.

Service Advisor

Braxton Automotive Group Inc
01.2021 - 05.2022
  • Increased 85% overall revenue by upselling additional services and products during visits.
  • Provided accurate repair recommendations based on diagnostic results, ensuring client satisfaction.
  • Exhibited and maintained high energy and professionalism when dealing with clients and staff.

Consultant

Atlanta Luxury Motors
02.2020 - 01.2021
  • Leveraged data-driven insights and strategic marketing tactics, resulting in a 65% increase in sales
  • Delivered outstanding service to clients to maintain and extend relationship for future business and sales opportunities.
  • Mentored new hires on best practices in client consultation, contributing to a more proficient sales team overall.

Education

High School Diploma -

Woodstock High School
Woodstock, GA
06.2019

Skills

  • Coaching
  • Quality Assurance
  • Decision Making
  • Inspection
  • Problem-Solving
  • Teamwork/Collaboration

Certification

Certified Emissions Inspector

Timeline

Service Manager

Midas
06.2022 - Current

Service Advisor

Braxton Automotive Group Inc
01.2021 - 05.2022

Consultant

Atlanta Luxury Motors
02.2020 - 01.2021

High School Diploma -

Woodstock High School

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Toby Braxton