Toccara Evans
NC
Summary
Responded to guest complaints by researching issues to develop most effective solutions Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings 10+ years background maintaining customer satisfaction and contributing to company success. Proficient in Office and other OS software.
Overview
23
23
years of professional experience
Work History
Logistics Specialist
Amazon
11.2023 - Current
- Created shipment assignments for carriers to meet client timelines
- Completed documentation to prevent shipment delays
- Resolved and communicated transit delays to maximize satisfaction
- Implemented and optimized reverse logistics processes, resulting in cost savings and improved customer satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Technical Support Engineer
Gilbarco
01.2021 - 02.2022
- Communicated with end-users to assess technical issues, determine root cause and create actionable resolutions
- Escalated unresolved issues to appropriate internal teams for resolution
- Coordinated with users and management teams to establish system requirements for specific software solutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
Personal Training Manager
Esteem A Total Transformation
09.2009 - 03.2020
- Developed and implemented tailored exercise regimens meeting client needs
- Delivered fitness experiences to support customer efforts to meet short and long-term fitness goals
- Assisted club manager with delivering fitness seminars, boot camps and product demonstrations.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Front Desk Manager
Golds Gym
01.2017 - 02.2019
- Scheduled staff to provide adequate coverage and trained associates in effective guest relations skills
- Supervised front desk cash management, accepted and recorded vouchers and processed credit cards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Active Duty Soldier
US Army
10.2001 - 02.2005
- Operated all-wheel vehicles and equipment over varied terrain and roadways, including combat and tactical vehicles
- Supervised instruction of peacekeeping operations skills to company grade officers and soldiers
- Managed operational and organizational maintenance of weapons systems and specialized equipment
- Marked and located sites selected for geophysical training, considering environmental impact on area
- Engaged and neutralized enemy combatants in armed conflicts and served as peacekeeper in international interventions
- Managed security of key operating plans by setting up and managing successful network.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Secured and protected military property, assets, and personnel.
Education
No Degree - Data Analytics
Federal Virtual Training
01-2025
Skills
- Updating logs
- Inventory documentation
- Software Diagnostics
- Escalation management
- Report Preparation
- Account Management
- Call Monitoring
Timeline
Logistics Specialist
Amazon
11.2023 - Current
Technical Support Engineer
Gilbarco
01.2021 - 02.2022
Front Desk Manager
Golds Gym
01.2017 - 02.2019
Personal Training Manager
Esteem A Total Transformation
09.2009 - 03.2020
Active Duty Soldier
US Army
10.2001 - 02.2005
No Degree - Data Analytics
Federal Virtual Training
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