Toccara Ferguson
Hahira,GA
Summary
Dynamic Sales Associate with a proven track record at a leading retail company, enhancing customer satisfaction through exceptional service and relationship building. Skilled in inventory management and team collaboration, I successfully implemented feedback mechanisms that improved sales strategies, resulting in a notable increase in customer engagement and loyalty.
Youth development professional with strong experience in creating and implementing programs that foster growth and engagement in young people. Skilled in team collaboration, mentoring, and adapting to evolving program needs to ensure impactful outcomes. Known for reliable performance, strong communication, and ability to build meaningful connections with participants and colleagues alike. Prepared to drive positive change and support youth development initiatives effectively.
Overview
10
10
years of professional experience
Work History
Sales Associate
06.2020 - Current
- Enhanced customer satisfaction through personalized service and product knowledge.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Trained new associates on best practices for customer engagement and product promotion.
- Implemented feedback mechanisms to gather customer insights and improve sales strategies.
- Led initiatives to optimize inventory management, reducing stock discrepancies.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Youth Program Specialist
01.2016 - 06.2020
- Developed and implemented youth engagement programs to foster leadership skills and personal development.
- Collaborated with community organizations to enhance program outreach and resource sharing for participants.
- Assessed program effectiveness through participant feedback, adjusting initiatives to improve outcomes consistently.
- Provided one-on-one support to at-risk youths, helping them overcome personal challenges and achieve success in the program.
- Collaborated with fellow staff members to develop innovative program strategies for improved participant outcomes.
- Increased parental involvement by hosting regular meetings to discuss program updates, share successes, and address concerns.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Administered and tracked client service payments.
- Assisted in developing grant proposals to support social service initiatives.
Education
Bachelor - Logistics And Transportation Management
Southern New
Manchester, NH05-2027
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Positive reinforcement
- Youth mentoring
- Youth engagement
- Educational programming
Timeline
Sales Associate
06.2020 - Current
Youth Program Specialist
01.2016 - 06.2020
Bachelor - Logistics And Transportation Management
Southern New
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