Toccara Littlejohn
New Britain,CT
Summary
Facilitated appointment management and enhanced customer satisfaction through strong organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Patient Coordinator
Simply Dental Management
New Britain, CT
01.2023 - Current
- Scheduled appointments to optimize patient flow and satisfaction.
- Managed inbound/outbound calls, enhancing communication efficiency.
- Resolved scheduling conflicts, improving patient experience.
- Welcomed patients professionally, fostering a positive environment.
- Utilized Excel for data management, ensuring accurate records.
- Facilitated patient scheduling, enhancing clinic efficiency and ensuring timely access to care for all patients.
Driver
Anthology of Farmington
Farmington, CT
01.2021 - 01.2023
- Oversaw secure transportation of clients, prioritizing adherence to schedules and reliability of service delivery.
- Ensured vehicle cleanliness and conducted routine performance checks.
- Addressed route challenges to optimize travel efficiency and elevate client satisfaction.
- Spearheaded collaboration with dispatch team to enhance daily route and schedule efficiency.
- Provided reliable and courteous service to enhance customer satisfaction levels.
Bus Operator
First Student
New Britain, CT
01.2018 - 01.2021
- Directed daily student transport operations between home and school to maintain punctuality and uphold safety standards.
- Drafted and refined charters for various extracurricular activities, promoting structured and effective program execution.
- Evaluated vehicle accessibility features during pre-trip inspections to ensure compliance with safety standards.
Receptionist
Aspen Dental
01.2017 - 01.2018
- Managed scheduling of dental appointments to optimize patient flow.
- Managed insurance verification tasks, confirming coverage details and eligibility for optimal service delivery.
- Facilitated customer satisfaction through professional interactions and effective problem-solving.
- Managed incoming and outgoing calls to support customer inquiries and service requests. Assisted team members in addressing client needs through effective communication. Documented call details to enhance service quality and follow-up processes.
- Implemented systematic filing of patient charts, facilitating accurate record-keeping and compliance with healthcare regulations.
Residential Aide
Marc of Manchester
01.2016 - 01.2017
- Assisted residents with daily living activities to promote independence and well-being. Supported staff in maintaining a safe and nurturing environment. Collaborated with team members to implement care plans effectively.
- Supported development of daily plans to streamline workflow and improve team coordination.
- Coordinated safe and timely transport for residents attending day programs.
- Executed daily meal preparation to ensure timely and nutritious offerings.
- Conducted detailed charting of medical and behavioral activities to support effective patient care and treatment planning.
- Ensured maintenance of clean and safe environments through regular inspections and adherence to safety protocols.
Program Assistant
Hebrew Healthcare
Bloomfield, CT
01.2014 - 01.2016
- Provided reliable transport for elderly clients, promoting participation in senior day center programs and fostering community engagement.
- Managed meal preparation and distribution processes to enhance overall dining experience.
- Assisted individuals with bathroom needs, ensuring safety and privacy during the process.
- Directed program activities to ensure alignment with organizational goals.
- Managed daily attendance documentation processes to ensure accurate record-keeping.
- Maintained detailed logs of daily meals to facilitate dietary assessments and recommendations.
Personalized Living Associate/Concierge/Driver
Chatfield
West Hartford, CT
01.2012 - 01.2014
- Managed daily care and support services for elderly residents.
- Developed structured schedules for daily activities, ensuring optimal time management and task completion.
- Assisted in processing pharmacy intakes for patients. Supported pharmacists in managing medication records. Helped maintain accurate inventory of pharmaceutical supplies.
- Performed administrative duties to support organizational workflow and communication.
- Facilitated multi-line telephone management to support seamless customer interactions.
- Coordinated safe transit for residents, prioritizing timely arrivals at appointments and participation in daily activities.
Education
High School Diploma - General
St Thomas Aquinas High School
New Britain, CT06-1999
Skills
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Executed accurate data entry processes to ensure information integrity
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Helped maintain organized records for efficient data retrieval
- Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Conducted comprehensive insurance verification processes to ensure accuracy and compliance
- Managed appointment scheduling processes to ensure efficient time management
- Facilitated effective team coordination to enhance project collaboration
- Facilitated organizational development and strategic planning initiatives
- Facilitated effective communication strategies to enhance team collaboration
ADDITIONAL INFORMATION
- COMMUNICATION
- I am a pleasant, loyal and dedicated individual who has an ambition to succeed in any given environment. I love to learn and I am always willing to take challenges in any situation.
Timeline
Patient Coordinator
Simply Dental Management
01.2023 - Current
Driver
Anthology of Farmington
01.2021 - 01.2023
Bus Operator
First Student
01.2018 - 01.2021
Receptionist
Aspen Dental
01.2017 - 01.2018
Residential Aide
Marc of Manchester
01.2016 - 01.2017
Program Assistant
Hebrew Healthcare
01.2014 - 01.2016
Personalized Living Associate/Concierge/Driver
Chatfield
01.2012 - 01.2014
High School Diploma - General
St Thomas Aquinas High School