Tocha Reed
Knoxville,TN
Summary
Certified Peer Recovery Specialist skilled in active listening, crisis intervention, and conflict resolution. Committed to empowering individuals in recovery through mentorship and group facilitation. Dedicated professional with experience in peer support and conflict resolution. Known for effective communication and active listening, facilitating group discussions to promote recovery. Ready to leverage expertise to drive positive change in recovery programs. Compassionate peer support specialist with a strong background in crisis intervention and group facilitation. Proven ability to mentor others and foster collaboration, enhancing recovery outcomes for individuals. Eager to utilize skills in a dynamic support environment.
Overview
22
22
years of professional experience
Work History
Certified Peer Recovery Specialist
Tennessee Department Of Human Services
Knoxville, Tennessee
08.2025 - Current
- Completed specialized training to enhance skills as a Certified Peer Recovery Specialist.
- Acquired essential training to effectively support individuals in recovery as a Certified Peer Recovery Specialist.
- Successfully finished training to improve proficiency in peer recovery strategies.
- Accomplished training to strengthen knowledge and effectiveness in peer recovery assistance.
Housekeeping Trainee
The Crowne Plaza Hotel
Knoxville, TN
03.2025 - Current
- Executed core responsibilities and daily tasks efficiently, ensuring high standards in housekeeping operations.
- Managed daily housekeeping duties effectively, maintaining consistent quality and cleanliness.
- Trained new employees to meet the hotel's high standards.
- Mentored new hires to uphold the hotel's excellence in service.
Peer Leader
Tennessee Department Of Corrections
Henning, TN
10.2021 - 02.2025
- Facilitated group discussions to enhance peer collaboration and communication skills.
- Organized study sessions to support academic success among fellow students.
- Tutored students to get their GED.
- Facilitated Celebrate Recovery, Trauma Support, and 12 Step Groups.
Server
O'Charley's Restaurant & Bar
Knoxville, TN
01.2019 - 09.2022
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and entered them into the system.
- Assisted with food preparation and ensured timely service to guests.
- Handled cash transactions and processed payments efficiently at the register.
- Adapted to changing customer needs while maintaining a positive attitude.
Receptionist
A Cut Above
Knoxville, TN
08.2009 - 11.2018
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed incoming calls and routed them to relevant departments.
- Scheduled appointments and maintained calendar for office staff.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated meeting logistics, including room setup and equipment needs.
- Assisted in updating office records and client information systems.
Sales/Sales Telemarketer
CFI Westgate Resorts
Knoxville, TN
12.2003 - 07.2009
- Conducted outbound calls to promote vacation packages and services.
- Utilized CRM software to track leads and manage customer interactions.
- Provided detailed information on resort amenities and promotional offers.
- Participated in team meetings to discuss strategies for improving sales performance.
Education
Certified Peer Recovery Specialist - Addiction Counseling
Tennessee Department of Human Services
Knoxville, TN09-2025
Associate of Science - Counseling Psychology
Roane State Community College
Harriman, TNSkills
- Peer support
- Conflict resolution
- Group facilitation
- Crisis intervention
- Active listening
- Client advocacy
- Community outreach
- Substance abuse
- Recovery planning
- Relapse prevention
Timeline
Certified Peer Recovery Specialist
Tennessee Department Of Human Services
08.2025 - Current
Housekeeping Trainee
The Crowne Plaza Hotel
03.2025 - Current
Peer Leader
Tennessee Department Of Corrections
10.2021 - 02.2025
Server
O'Charley's Restaurant & Bar
01.2019 - 09.2022
Receptionist
A Cut Above
08.2009 - 11.2018
Sales/Sales Telemarketer
CFI Westgate Resorts
12.2003 - 07.2009
Certified Peer Recovery Specialist - Addiction Counseling
Tennessee Department of Human Services
Associate of Science - Counseling Psychology
Roane State Community College
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